Customer Contact Officer at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Time Management, Attention to Detail, Communication, Technology Proficiency, Adaptability, Microsoft Office, Zendesk, BPO Experience, Documentation Skills, Business Communication, Omni Channel Support, Refund Processing, Ticket Management, Social Media Communication, Email Communication

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. Why Join the A-Team? Come for a career, stay for the fun! Yearly Kick Off Parties with major giveaways (like the car in 2023) Grow your career - yes, we love to promote internally Do meaningful work and collaborate with the best 900 promotions given each year 2,700+ leadership training courses A Glimpse into Your New Role You'll be an ambassador for one of Australia's largest and most prominent ticketing and event suppliers. Your normal day will actually be different every day as you support customers to have an extraordinary experience across many new and different events, across sport, arts, music and more, right across hundreds of venues throughout Australia. You'll be helping find solutions for customers to experience some of their dreams featuring some of the biggest artists on the planet! This is an exciting opportunity across multiple platforms, where you'll be working with phone, email and social media contact. Don't miss out on being a part of those on the inside of the entertainment industry. As a Customer Contact Office, you will: Respond to general enquires and booking requests Process refunds for cancelled and rescheduled events Speak with customers across our omni support channels (social, email, calls, chat) Process refund, cancellations, manage ticket orders What You’ll Bring Confident with technology able to work across an omni channel customer service strategy. Communicate with style and professionalism, across all levels of business relationships, both internally and externally. Be adaptable, able to mold to an ever-changing environment. Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems. Have well developed time management skills with the ability to deal with conflicting deadlines. Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery. Desirable experience & skills At least a 1 year BPO experience Flexible in work schedule Amenable to work onsite Excel and Word skills at an intermediate level. Documentation and business communication skills. Relevant industry experience Strong PC Skills and experience in Microsoft Office applications Previous experience on AU accounts with knowledge and understanding of AU locations/cities/states is preferable Previous experience using Zendesk is preferable With a diverse global team working together, we proudly embrace and live by these shared values: Collaboration: Brilliant jerks can be brilliant elsewhere. Impact: Do, get it done, create impact. Passion: Be positive, bring passion and energy. Transparency: A transparent team can help each other. What are you waiting for? Join the A-Team and experience the A-Life! As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

As a Customer Contact Officer, you will respond to customer inquiries and booking requests, process refunds, and manage ticket orders across various support channels. You will help customers have extraordinary experiences at events throughout Australia.