SERCO IS A PLACE WHERE YOU CAN GROW

Join a team of 12,000+ professionals across ASPAC and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
• Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
• Access to our extensive benefits including our rewards and discounts program
• Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
• Access to Sonder, our 24/7 Employee Assistance Program

IMPORTANT TO KNOW

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.
It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.
The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.
You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

TO BE CONSIDERED FOR THIS ROLE, YOU MUST BE:

• An Australian Citizen or hold an appropriate unrestricted work rights
• Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
• As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.
• In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

To be successful in this role you’ll have:

• Demonstrated experience providing high quality customer service in a fast-paced environment
• The ability to competently navigate software platforms/screens simultaneously
• Listen and communicate effectively and show empathy
• The ability to maintain a calm, resilient composure
• Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
• An interest in learning new information and embracing feedback on the jo