VOTRE RÔLE

The person is assigned to specific clients. During the lifecycle of the contract, the individual is overall accountable for the Request to Cash activities for a client or a set of clients. This includes solution design in pre-sales, service creation during contract setup, and organic growth management.

KNOWLEDGE AND ABILITIES

• Comprehensive knowledge of OBS products, processes & tools and the associated organizations
• Solid organizational proficiency, effective coordination, communication, presentation, synthesis, and reporting skills
• Client-focused with good interpersonal & negotiation skills
• Teambuilder, experienced in working with different cultures and virtual matrix teams
• Ability to innovate and find improved ways of doing things
• Experience with process development and optimization
• Good industrialization spirit
• Good understanding of the telecoms and IT industries
• Integrating project work with Knowledge Management concepts and principles
• Good leadership skills and ability to work effectively in demanding situations
• Good business and financial acumen
• Proficient in written and spoken English
• Sound knowledge of the MS Office suite

EDUCATION, QUALIFICATIONS, AND CERTIFICATIONS

• Degree in business, science, or relevant area, or equivalent relevant experience with a demonstrable commitment to self-development
• Agile Synergy Practitioner Certification
• ITIL Foundation Certification
• Optional: CMM/CMMI, PMP, PgMP, Prince2, MSP, Six Sigma certifications

EXPERIENCE

• Minimum of 5 years of client-facing experience in the telecom or IT industry
• Experience in building client relationships at a strategic level
• Experience managing geographically distributed teams
• Proficiency in developing, documenting, and optimizing processes
• Experience working in an international environment

• On small enterprise accounts, the Client Contract Manager can take the role of the post-sales leader and own the overall client governance and profitability.
• A key objective is to optimize the efficiency of request to cash activities through continuous improvement and the use of standard company processes and functions, while meeting contractual obligations.