Customer Coordinator

at  WesTrac

WESTRAC IS AN EQUIPMENT SOLUTIONS COMPANY AND ONE OF THE WORLD’S LEADING CATERPILLAR DEALERSHIPS WITH A RICH HISTORY OF SUPPORTING THOUSANDS OF CUSTOMERS ACROSS THE MINING AND CONSTRUCTION INDUSTRIES IN AUSTRALIA. AT WESTRAC OUR PRIMARY FOCUS IS OUR PEOPLE. WE KNOW THAT OUR SUCCESS IS THE RESULT OF MORE THAN 4,000 TALENTED PEOPLE WORKING TOGETHER TO ACHIEVE AMAZING OUTCOMES.

Reporting to the Branch Manager – Fleet Delivery the Customer Coordinator is responsible for providing guidance to team members to ensure safety, quality, and efficiency are at the highest standards, leading to high customer satisfaction.
The role involves taking ownership of the customer experience, ensuring compliance with plans and delivering high-quality new machines to meet productivity targets for Caterpillar, the customer, and Westrac.
This is managed by demonstrating effective leadership with the entire Fleet delivery team, with a focus on safety, training, and task allocation for both Westrac tradespeople and contractors. The key priority is investigating customer needs thoroughly and providing solutions that add value to both the customer and WesTrac, fostering long-lasting customer relationships.
Location: South Guildford, WA
Roster: Monday – Friday, 10 hour days

Please refer the Job description for details