Customer Data Management SGM at Abdul Latif Jameel Company Limited

Jeddah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Strategy, Project Management, Customer Experience, Data Management, Stakeholder Engagement, Agile Development, Team Leadership, Communication Skills, Interpersonal Skills, Change Management, Governance, Digital Transformation, Emerging Technologies, Business Process Modeling, Software Development Life Cycle, Data Acquisition

Industry

International Trade and Development

Description

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region. Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success. From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region. Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region. Financial Job Dimensions Degree of supervision Broad supervision over department Strategy implementation and targets related to digital, data, and CRM.Level of Authority High Authority over JMS Digital projects & activities.Purpose of the Job Leading the development & the implementation of the Data Strategy and the delivery of the projects in Jameel Motorsport with execution plan with all related parties vertically & horizontally while ensuring stakeholders engagement across the organization and change management with the main objective being the CRM management, data acquisition, data storing and distribution, etc.. under the rightful laws and regulations.Key Accountabilities: Description No. of Common Digital Language / No. of JMS Digital Projects (Common Digital Language is to translate business needs into digital form) Monthly Project Performance Indicator (%) Escalated issues in-time for all projects (%) Benefit realization of all projects (CX, UA, effectiveness, productivity, quality) Data acquiring, cleaning, storing, and sharing Key Accountabilities: Performance Indicators 100% Completion 100% Completion 100% Completion 100% Completion 100% Major Activities 1- Develop JMS Digital Strategy and execution plan with alignment of JMS direction and all stakeholders. 2- Lead the design and delivery of JMS digital projects from business side to IT, Digital & e-commerce departments. 3- Design new digital solutions and touch points to enhance Customer Experience along Customer Journey and to optimize processes through automation, manage costs effectively and contribute to growth in the business. 4- Accountable for getting the core business digital transformation done from business side; this means maintaining the integrity of the strategic intent and managing the changes while minimizing disruption to the business. 5- Maintains stakeholders focus on the overall transformation, the intended business outcomes, and the progress toward those outcomes. 6- Governance of the digital transformation Strategy and projects through ensuring that the JMS head and stakeholders are apprised on the status of the Digital Transformation Strategy and projects in a timely and accurate fashion through Steering Committee and regular progress meetings. 7- Partner with stakeholders (MARCOM, IT, IDCD, Legal, Data, CJ, Retail, TMO, Hayy Jameel, ALJUF, etc..) to understand their needs and priorities and communicate on a tactical and strategic level and translate those on Digital form language to IT, Digital departments. 8- Close communication and collaboration with IT, Digital team to secure the execution of JMS Digital strategies and plans to deliver JMS Digital projects on time. 9- Support the delivery and management of digital projects by facilitating cross-functional decision making. 10- Ensure that any changes to compliance, policies, or processes that affect customer registration are well understood, planned, designed, and delivered 11- Manage overlapping and dependencies between digital projects. 12- Measure digital projects performance and provide enhancement recommendations. 13- Data related activities from the first stage of data acquiring to the CX and to end up with storing the data and distributing it under the rightful regulations and ensuring the security of it. Job Context Responsible for the vision, design, and delivery of all major digital initiatives for our leading brand. This involves: • The job has a direct impact on Setting Strategy: defining the high-level plan for a user-first, digital-centric customer experience. • The job has a direct impact on Driving Change: implementing new, agile ways of working to ensure we build great digital products efficiently. • The job has a direct impact on Digital & Data: selecting and integrating the right technologies and strategically managing customer data to power personalized and seamless experiences. expected to move JMS from where it is today to a market-leading digital experience provider, fundamentally improving how our customers interact with us in terms of Data & CRM. Framework, Boundaries & Decision Making Authority The job holder has the freedom to develop strategies with the agencies in emerging technologies (AI, ML, RPA, digital etc.) and approve/decline after discussing with the business management. The job holder has the authority to approve/decline a vendor proposal over the provided implementation & support after discussing with the business management. The job holder provides updates over emerging technologies to the business Organizational / Functional Strategic Focus The job holder is responsible in leading the digital transformation in CX and Emerging Technologies space. The job has a crucial supportive role to sustain highly effective digital governance framework. The job holder has a crucial role in ensuring effective delivery of the digital projects in CX and Emerging technologies Minimum Qualifications Bachelor’s degree in computer science, engineering, or business fieldMinimum Experience 10-12 years of experience in developing software solutions, with at least 3 years specifically in developing and executing digital solutions. Experience in leading the execution of projects through SDLC Experience in leading the teams with Agile development methodology.Job-Specific Skills Strong leader who can manage multiple teams and drive the execution of complex digital projects . Ability to motivate, guide and lead large teams . Excellent interpersonal, execution, presentation and communication skills.Languages English / ArabicSpecial Certifications / Membership Certification related to Business Process Modeling (e,g BPMN) Certification related to IT Business Analyst Certifications in digital technologies and products is a plusCompetencies Ensures Accountability (Middle Management)Focuses on the customer (Middle Management)Fosters Collaboration (Middle Management)Learns Through Reflection (Middle Management)Plans & Aligns (Middle Management)Why Work for Us? With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia. Our values guide the way we work with our business partners, within our communities, and with each other. Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.

Responsibilities

Lead the development and implementation of the Data Strategy and manage digital projects within Jameel Motorsport. Ensure stakeholder engagement and oversee the execution of CRM management, data acquisition, and compliance with regulations.