Customer Data Senior Analyst (French Speaker)

at  Sanofi

EXPERIENCE

• At least 3 years’ experience in master data management, contract & commercial conditions management or similar preferably in Pharma
• Experience in running services within a Business Services organization
• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies

SOFT AND TECHNICAL SKILLS

• Ability to interact with internal clients in a professional manner
• Self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner
• Well-inclined towards change and can work under pressure
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset
• Hands-on experience of SAP in S/4HANA preferably, MDG, Condition Contract Management modules
• Knowledge of Microsoft Office and expertise of MS Excel

• Customer Master Data and data allowing process efficiency
• Create and update customer master data, customer hierarchy, customer assortment, business partners and set up of master data blocks on customers
• Contract & Commercial conditions management
• Maintenance (create or update) of approved Gross Price List in the system based on commercial policy template upon request from Trade or any other appointed responsible by upload record in the system according to standard price scheme
• Create and maintain master request On and Off Invoice contracts including payment terms
• Create Settlement Request for off-invoice contract and monitor the process of the credit note creation
• Create and maintain transactional master data fields influencing the order process
• Inspire and develop Customer Master Data analysts, team size is 8-12 FTE’s
• Monitor KPIs, analyze and identify deviation compared to agreed targets
• Act as first line escalation support, address operational issues and follow through to resolution in an effective and timely manner
• Manage stakeholders, both internal and external and cooperate closely with all the O2C team leaders and local contacts for transversal cases
• Support Internal Controls, audits expectations, deliverables
• Drive continuous improvement initiatives and automation for better efficiency