Overview:This position is working 24 hours per week, any 3 in 6 days including bank holidays.
Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.
You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
£12.60 per hour + bonus + company benefits.
Who we are:Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We’re dedicated to making a real difference to our customers’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers’ needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Responsibilities:

• Deliver frozen meals to our customers in a timely manner
• Picking orders within the coldstore
• Using our app to update customers deliveries
• Delivering exceptional customer service at all times
• Undertake pre-shift inspection of your van
• Drive safely, responsibly and within the law
• Clean and refuel your van as and when needed
• Contact the office with any discrepancies or delays
• Ensure customer confidentiality
• Helping the office team and picking team when required
• Reporting health and safety, stock quality and mechanical issues
• Assist the team if another member of the team is absent or on holiday
• Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers

Qualifications/Personal Qualities:Essential:

• Experience within a customer service-based role
• Full UK Manual Driving Licence
• Basic computer literacy including use of phone apps
• Evidence of work stability
• Basic secondary education

• Deliver frozen meals to our customers in a timely manner
• Picking orders within the coldstore
• Using our app to update customers deliveries
• Delivering exceptional customer service at all times
• Undertake pre-shift inspection of your van
• Drive safely, responsibly and within the law
• Clean and refuel your van as and when needed
• Contact the office with any discrepancies or delays
• Ensure customer confidentiality
• Helping the office team and picking team when required
• Reporting health and safety, stock quality and mechanical issues
• Assist the team if another member of the team is absent or on holiday
• Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customer