Customer Delivery Manager at Computacenter

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Delivery, Stakeholder Management, Service Desk Management, Desktop Support, End-User Computing, ITIL v4, Escalation Management, Service Level Agreements, Operational Consistency, Cross-functional Team Leadership, Reporting, Problem Solving, Client Relationship Management

Industry

Information Technology & Services

Description

Customer Delivery Manager Work location: Bangsar South We are hiring a Customer Delivery Manager to take full ownership of on‑site IT service delivery and act as the main point of contact for senior client stakeholders. This is a high‑visibility, hands‑on role where you will be based at the client site, managing day‑to‑day service performance, handling escalations, and building strong working relationships. It is ideal for someone who has grown from a Desktop Support, Service Desk, End‑User Computing, or IT Service Delivery & Operations background and is ready to step into a service leadership role with real accountability. What you will do Own day‑to‑day on‑site IT service delivery for the client Act as the primary contact for client stakeholders, including senior management, to manage expectations and ensure alignment to agreed service standards Ensure Service Desk and Desktop/ Workplace services meet SLAs and quality standards Manage issues, escalations, and service risks Generate monthly service reports and lead monthly and quarterly service review sessions with the customer to clearly communicate service performance Drive service improvements, problem solving and operational consistency Work closely with delivery teams and internal partners What we are looking for (9 key points): Experience working in a client‑facing or on‑site IT environment, with availability to work on‑site at the client location Background in Desktop Support Services, Service Desk Services, End‑User Computing, or IT Service Delivery & Operations Strong stakeholder management, including senior stakeholders Solid understanding of IT service delivery and service management Comfortable owning day‑to‑day service operations and escalations ITIL v4 (certification preferred) Experience leading and coordinating cross‑functional teams to deliver services together and achieve agreed outcomes Preferred: experience supporting a financial institution environment (e.g., banking, insurance, capital markets). Willing to participate in EU‑hour calls and support urgent meetings outside standard office hours, as required.

Responsibilities

The Customer Delivery Manager will own day-to-day on-site IT service delivery and serve as the primary point of contact for senior client stakeholders. They are responsible for managing service performance, handling escalations, and ensuring alignment with established service standards and SLAs.