ABOUT MEASURABL

Measurabl has developed the leading ESG (environmental, social, governance) data management solution for commercial real estate—and we’re looking forward to doing so much more! Our team is a diverse group of innovators, leaders, and creators who are passionate about the work we do. We believe technology plays a central role in creating a sustainable, equitable world, and we’re working to build something that matters.

CUSTOMER EXPERIENCE & RISK MANAGEMENT

• Customer Satisfaction: Ensure that customers receive the full value of their solutions by delivering a high-quality onboarding experience, properly managing the process and expectations, and resolving issues promptly. This role is the first point of issue resolution.
• Risk Identification: Identify and proactively address risks during the implementation process, collaborating with the Account Management team to ensure timely resolution.
• Training & Upskilling: Lead customized training sessions tailored to each customer’s needs to ensure they are equipped to maximize the use of the solutions post-implementation.

EDUCATION & EXPERIENCE:

We have identified the following programs, experience, and knowledge that have helped others find success in this role at Measurabl. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

• Education: Bachelor’s degree required, preferably in Business, Project Management, Sustainability, or related fields.

• Experience:

• • 5+ years of experience in project management or customer delivery or customer success roles, ideally within a SaaS or technology environment.
• Demonstrated success managing complex customer implementations is preferable; a track record of delivering complex projects on time and within scope is required.
• Experience working with ESG reporting, sustainability initiatives, or commercial real estate is a plus. A working knowledge of Sustainability reporting frameworks is required within 30 days of starting this role.
• Skills:
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• Strong project management and organizational skills, with the ability to manage multiple customer projects simultaneously.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with both customers and internal teams.
• Detail-oriented, with strong problem-solving abilities and a customer-centric approach.
• Proficiency in project management tools (Jira) and CRM systems (Salesforce).
• Additional Requirements:
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• A proactive curiosity to continue learning and ability to self direct work and accountability.

• Ability to manage cross-functional teams and deliver solutions in a fast-paced environment.
• Willingness to travel as needed for customer meetings and implementation activities.
• Strong understanding of customer service and solution delivery best practices.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

The essential functions and responsibilities for this position include but are not limited to, the following. Other duties may be assigned as needed.

We have identified the following programs, experience, and knowledge that have helped others find success in this role at Measurabl. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

• Education: Bachelor’s degree required, preferably in Business, Project Management, Sustainability, or related fields.
• Experience