MINIMUM QUALIFICATIONS

• BS in a technical field (CS/EE preferred) or equivalent 8+ years related experience
• 8+ years of software programmability, automation, orchestration, virtualization, and/or security
• 8+ years experience communicating difficult concepts. Guides, influences, and persuades others either internally or externally
• 8+ years client-facing experience
• Cisco certifications, CCNA

PREFERRED QUALIFICATIONS

• Mix of Service Provider core networking and Data Center skills
• Cisco DevNet certification
• IS-IS, OSPF, MPBGP, MPLS, L3VPN, L2VPN, EVPN, Inter-AS MPLS
• LACP, IGP fast convergence optimization, BGP PIC
• Segment-Routing, SRv6
• DC, NDFC fabric, Nexus, UCS, VMs
• Network management protocols including PTP, NTP, DNS, DHCP
• Traffic management including queuing, policing, shaping, WRED
• Multicast protocols for example PIM, IGMP, RP, BSR

WHAT YOU’LL DO:

As an on-site Customer Delivery Technical Leader, you’ll support and deliver Network Optimization for core networks and data centers. Acting as “Cisco’s face to the customer,” you will work in a dynamic environment, tackling escalated issues with creativity and expertise. Your broad networking knowledge, specific area expertise, and excellent relationship skills will position you as a trusted advisor, building lasting customer relationships.

ROLE & RESPONSIBILITIES

• Customer Network Support: Assist customer operation teams in managing their networks while fostering a culture of prevention and proactive maintenance.
• Advanced Services Delivery: Lead the on-site delivery of Advanced Services Network Optimization for core networks and data centers, acting as Cisco’s representative to the customer.
• Creative Problem Solving: Excel in a fast-paced, high-impact environment by creatively addressing escalated issues and challenging the status quo.
• Trusted Advisor: Build long-term relationships with customers by leveraging broad networking knowledge and specific expertise to become a trusted advisor.
• Network Optimization Expertise: Utilize Cisco’s knowledge and internal resources to maximize network observability and enhance service quality.