Customer Development Executive - Gurgaon East at Rentokil Initial Group

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client retention, Account management, Complaint management, Data analysis, Communication skills, Time management, Up-selling, Renewal management, Customer service, Problem solving

Industry

Environmental Services

Description

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About the Role: Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients. The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders. Job Responsibilities: Focus on client retention, renewals & price increase & up-selling Compliant Management- To identify & resolve customer complaints within the specific timelines Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts To provide recommendations & suggestions to the branch for the improvement Conduct regular reviews & terminate the non-revival accounts SPOC for Branch Renewals Total concentration on Renewal business only Sole Responsible On-time CCM/SQS/SQA Timely Terminations Coordination between Customers & Operations Increase in Branch New Sales as Branch CSEs can focus only on New sales Reduction in Outstanding Lead Generation Key Result Areas: Advance Renewal Followup / CCM Customer Objection Handling - with the help of operation Renewal letter with PI Regular follow-up for renewal and updation in the Renewal portal OCC entry from the Renewal portal Timely termination from the renewal portal Outstanding followup SQA Competencies (Skills essential to the role): Clear communication skills. Attentiveness. Ability to use positive language. Time management skills Data Analysis Role Type / Key working relationships: Productivity Improvement Renewal % Improvement Effective review customer wise Process Understanding and Implementation Renewal Portal Usage in Totality Increase in Branch New Sales Educational Qualification / Other Requirement: Any Degree Two wheeler Licence What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Responsibilities

The Customer Development Executive is responsible for managing client renewals, price increases, and up-selling to commercial accounts. They also act as the primary point of contact for resolving customer complaints and coordinating between operations and clients.