Customer Development - Inside Sales at LendingClub

Lehi, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

62000.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Experience, Sales Experience, Customer Experience, Negotiation Skills, Persuasion Skills, Relationship Building, Attention To Detail, Empathy, Problem Solving, Financial Products Knowledge, Adaptability, Teamwork, Self-Starter, Communication Skills, Critical Thinking, Customer Service

Industry

Financial Services

Description

Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club! About the Role At LendingClub, we take pride in helping our potential members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are beginning their career, inspired by our vision, and embody our values. By joining the Customer Development team, you’ll have the opportunity to empower those who strive to achieve financial success. You will be a guide to our potential members, as they start their loan application process. In this role, you’ll provide best-in-class customer experiences through three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.” What You'll Do Take 150-200 outbound contact attempts per day Guide potential members through the application process, while providing an empathetic and professional customer experience Listen and seek to understand the potential member’s goals/needs and tailor specific solutions using LendingClub products Expect and embrace the need to overcome objections, as you walk through the application process with potential members Simplify complex processes and financial concepts to make it easy for our potential members to understand Adapt to new situations by thinking critically and paying attention to detail Spend time discussing different financial products/services while positioning LendingClub’s value Pay: Compensation includes a base hourly rate plus monthly performance pay structure $19/hr + monthly discretionary performance-based bonuses. Avg annual earnings ~$50,000-62,000 Hours: Monday - Friday 8AM - 5PM NO WEEKENDS Flexibility with work from home and hybrid options. About You You have 1+ year of call center experience -AND/OR- You have 1+ year of sales experience You are looking for a career-track, professional environment with great benefits in which to excel, learn and grow You have an interest in learning how to influence others to improve their lives You have an interest in learning skills in negotiation and persuasion that will help you for the rest of your career You are passionate about delivering results, a self-starter, and have a team-oriented mentality You can build relationships and focus on customer experiences High school diploma or GED equivalent required Virtual (Work from Home) Considerations: LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home): Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work. Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed) Be able to connect directly into your modem/router (not via wifi); ethernet cord provided Be comfortable trouble shooting technical issues without in-person IT support MUST live and work within 75 miles of the LendingClub office hiring this role. While working, it is expected that you are not the primary caregiver to any pets, children or elderly. Working Conditions Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur. What Makes LC different: A great place to build your career We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. We celebrate individuality Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community. You are worth it We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes: Generous paid time off 401(k) match up to 4% ($5,000 per year max) Wellness program with cash incentives and more! Perks with purpose We also offer a wide range of onsite perks to help you get the most out of your day. Onsite gym, locker room, showers and a bike room Public Café in the building Onsite barista for made to order coffee, smoothies and teas Light-filled, colorful workspaces that encourage collaboration and innovation Covered parking Basketball courts and open field for sports activities Healthy snacks and drinks Position ineligible for visa sponsorship. Check us out on social media! LendingClub LinkedIn #LI-SS1 #LCCD3 LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com. At LendingClub, we’re helping millions of Americans take control of their financial lives. We help people with respect and fairness, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help put millions of Americans on a path to financial success. Please review LendingClub's Work-related Privacy Disclosure.

Responsibilities

In this role, you will guide potential members through the loan application process while providing an empathetic and professional customer experience. You will take 150-200 outbound contact attempts per day and tailor specific solutions using LendingClub products.