JOB DESCRIPTION:

We’re looking for a passionate, agile and collaborative Customer Development Manager – Agri & Sales Operations to drive profitable growth across our Agri and Independent Grocery channels.
This role is at the heart of our Strategic Channel Mix, supporting the Mars Petcare Strategy in Action. You’ll be responsible for delivering against commercial targets, leading key customer partnerships, and enabling excellence in field execution – all while simplifying ways of working and driving efficiency.

• Own commercial performance across Agri and Independent Grocery channels, delivering against sales, trade investment, and profitability targets.
• Manage key customer accounts end-to-end, including pricing, promotions, category planning, and new product distribution.
• Lead joint business planning, building strategic partnerships to drive mutual growth and executional excellence.
• Support field execution, delivering Perfect Store activation and enabling best-in-class shopper experiences.
• Drive operational discipline, managing forecasting, claims, and trade spend in line with S&OP and finance processes.
• Use data to optimise ROI, leveraging insights to evaluate performance and continuously improve execution and investment.