You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
As a Customer Development Technology Specialist, you’ll be a key member of the Sales Capabilities & Technology team, providing frontline support and technical expertise for Kimberly-Clark North America’s Customer Development organization. You’ll help enable strategic initiatives and business planning processes through the effective use of Sales Planning tools, primarily the SAP Trade Promotion Management (TPM) system. This role is dynamic and fast-paced, offering variety and continuous learning. You’ll collaborate closely with field sales account managers, finance, marketing, and demand planning teams to ensure smooth operations and effective use of technology across the business planning cycle.

In this role you will:

• Support strategic processes, applications and systems used by North American Customer Development, Demand Planning, BU Sales, Finance, and Marketing to enable the business planning cycle, which includes Annual Operating Plan (AOP), monthly forecasting, account planning, claims processing, reporting and analytics.
• Serve as the primary point of contact for TPM system support, rotating daily responsibilities with fellow specialists to manage chat, email, and phone inquiries.
• Understand processes, systems and informational needs to provide sustainable support, as well as documentation and training materials.
• Provide user support and contribute to end user training programs on technical aspects for tools and processes managed by Sales Capabilities and Technology Team.
• Participate in continuous improvement projects for processes / tools to advance Sales Capabilities.
• Assist with application testing and contribute to implementation planning and execution.

ABOUT US

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

In this role you will:

• Support strategic processes, applications and systems used by North American Customer Development, Demand Planning, BU Sales, Finance, and Marketing to enable the business planning cycle, which includes Annual Operating Plan (AOP), monthly forecasting, account planning, claims processing, reporting and analytics.
• Serve as the primary point of contact for TPM system support, rotating daily responsibilities with fellow specialists to manage chat, email, and phone inquiries.
• Understand processes, systems and informational needs to provide sustainable support, as well as documentation and training materials.
• Provide user support and contribute to end user training programs on technical aspects for tools and processes managed by Sales Capabilities and Technology Team.
• Participate in continuous improvement projects for processes / tools to advance Sales Capabilities.
• Assist with application testing and contribute to implementation planning and execution

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• 2+ years of experience in management of systems changes, developing tools and processes improvements, and analyzing information and data needs with recommendations.
• Requires consistent current knowledge of new technological advancement and trends.
• Requires sound analytical, problem solving and project management skills.
• Excellent customer service and communication skills, especially in 1:1 support scenarios
• Ability to manage multiple priorities in a fast-paced, evolving environmen