Customer Due Diligence Associate at Vanguard

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Organizational Skills, Time Management, Verbal Communication, Written Communication, Teamwork, Financial Services, KYC, CDD, Financial Crime, Compliance, Problem Solving, Documentation, Client Management, Regulatory Knowledge, Continuous Improvement

Industry

Financial Services

Description

To support the Customer Due Diligence (CDD) team in reviewing and updating Know Your Customer (KYC) information. The Associate is diligent in following procedures, proactive in escalating issues or exceptions to senior team members or management and contributes to the detection and mitigation of financial crime risks. This role works collaboratively within the CDD team and with stakeholders across Financial Crime Operations (FCO). In this role you will: Perform a variety of activities to support the Know Your Customer (KYC) and Customer Due Diligence (CDD) functions, including onboarding, periodic reviews, KYC refresh, and client offboarding. Support KYC activities including onboarding escalations (e.g., Politically Exposed Persons), KYC refresh of high-risk customers, and responding to all other KYC queries. Follow and establish procedures and checklists to ensure all required documentation and information is collected, reviewed, and recorded accurately. Identify and escalate any issues, exceptions, or unusual activity to senior team members or management in a timely manner. Assist in maintaining and updating client records in accordance with regulatory and internal requirements. Manage customer offboarding processes, ensuring all required tasks are completed and communications are made to appropriately exit the customer while minimising complaints and ensuring a positive experience. Respond to routine requests for information and support the resolution of exceptions. Participate in team meetings, training sessions, and ongoing learning to stay current with procedures and regulatory changes. Contribute to a culture of compliance, accuracy, and continuous improvement within the team. Ideal Candidate will have: Experience or strong interest in financial services, financial crime or KYC. Excellent attention to detail and ability to follow processes precisely. Willingness to ask questions and escalate issues when something is unclear or not working as expected. Good organisational and time management skills. Strong verbal and written communication skills. Ability to work effectively as part of a team. Core Responsibilities Perform day-to-day client due diligence activities, including onboarding, KYC refresh, and offboarding, following established procedures. Support KYC activities including onboarding escalations (e.g., PEPs), KYC refresh of high-risk customers, and all other KYC queries. Collect and review client documentation and information, ensuring completeness and accuracy. Escalate exceptions, issues, or unusual activity to senior team members or management. Manage customer offboarding, ensuring all tasks are completed and communications are made to appropriately exit the customer while minimising complaints. Maintain accurate and up-to-date client records. Participate in training and team meetings to stay informed of process updates and regulatory changes. Support the team in achieving compliance and operational goals. Perform other duties as assigned. Qualifications Undergraduate degree or equivalent combination of training and experience preferred. 0–2 years of relevant work experience. Experience in financial crime, AML/CTF, or compliance roles is a plus but not required. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests. This website uses "cookies" to distinguish you from other users. A cookie is a small file of letters and numbers placed on your computer or device. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and services. The cookies are stored locally on your computer or mobile device. To accept cookies you can continue browsing as normal. Or you can go to our Privacy Policy to read more information and learn how to change your preferences.

Responsibilities

The Associate will perform day-to-day client due diligence activities, including onboarding, KYC refresh, and offboarding, while following established procedures. They will also support KYC activities, manage customer offboarding, and maintain accurate client records.