What We're Looking For

Must have:

• 3+ years in instructional design, customer education, or enablement at a B2B SaaS company
• Experience creating customer-facing content that drives measurable adoption
• Demonstrated success linking education programs to business outcomes (adoption, time-to-value, renewals)
• Strong project management and collaboration skills across Customer Success, Product, and Marketing
• Excellent writing, organization, and presentation skills

Nice to Have:

• Experience with technical B2B products, especially engineering tools (CAD, PLM, DevOps, etc.)
• Hands-on experience with LMS platforms (e.g., Skilljar, Docebo, Thought Industries) or course authoring tools (e.g., Articulate Rise, Camtasia, Adobe Creative Suite)
• Proven ability to design for scale, blending asynchronous and live learning formats
• Background in customer marketing, enablement, or customer community

You'll Thrive at CoLab If You

• Are energized by building systems from scratch and bringing clarity to ambiguity
• Are passionate about helping people learn, adopt, and succeed
• See education as a strategic lever for customer and business outcomes
• Love partnering cross-functionally and connecting dots between Product, Success, and Marketing
• Are motivated by measurable impact: you care about activation, usage, and renewal metrics
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