Customer Education (IAS - Institute for Advancing Science) - Costa Rica at Boston Scientific Corporation Malaysia

Escazú, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Education, Project Management, Medical Education, Event Coordination, Budget Management, Stakeholder Communication, KPI Analysis, Logistics Management, Bilingual Communication, Team Management, Wetlabs Setup, Equipment Operation, Continuous Improvement, Industry Standards Compliance, Professional Development Planning, Diverse Group Management

Industry

Medical Equipment Manufacturing

Description

Manage customer education programs through implementation of strategy, delivery of objectives and execution of logistics while effectively working with stakeholders. If IAS use is under this person's responsibilities, should be able to setup Wetlabs based on Program curriculum workstation description, as well as understand basic operation of equipment and models to execute educational programs. Communicate proactively to all levels of management and all stakeholders. Identify, partner with and manager appropriate resources (i.e., vendor relationships, other internal departments etc.) to ensure that meetings/events meet objectives. Define, track and maintain budgets while ensuring cost saving measures, understand implications on general business management. Moderate program sessions with HCPs, coordinate support team of FCS / FST, as well as required logistical support stakeholders such as catering and transportation vendors. Evaluate program impact, KPI analysis, reassess objectives and outcomes, and plan for continuous improvement. Keep abreast of industry standards and trends as related to responsibility and ensure compliance to governing agency guidelines. Create a professional development plan with the partnership of direct supervisor. Strong experience in medical education, particularly in labs and medical devices, feeling comfortable with managing diverse medical equipment, simulators, and ex-vivo tissue, Comfortable as a Project Manager, so orderly and good at planning and executing programs and events; can track a budget and a Gantt / Chronogram, Important to speak both English and Spanish, Good and comfortable managing diverse groups as well as being an event opener / closer. The management of groups would include keeping them flowing through timed activities, keeping internal support team members on track of stations and tasks, with Faculty in terms of their sessions and duties, and finally in connecting with the different groups (e.g. Faculty, BSC employees, HCPs / Attendees).

Responsibilities

Manage customer education programs by implementing strategies and executing logistics while collaborating with stakeholders. Evaluate program impact and ensure compliance with industry standards and guidelines.