Customer Education Intern at Teamworks

, , United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Written Communication, Video Editing, Technical Aptitude, Detail-Oriented, Collaborative Mindset, Project Management, Content Creation, Customer Education, Troubleshooting, Adobe Premiere Pro, Salesforce, Learning Management Systems, HTML, Sports Technology, Instructional Design, Marketing

Industry

Software Development

Description

Game Plan - How You'll Drive Impact: Create and manage educational content by drafting, entering, and publishing help articles in Salesforce, working closely with Product Success teams to translate feature enhancements into customer-facing documentation Maintain knowledge base infrastructure across Experience Cloud Performance Product sites, ensuring content is well-organized, up-to-date, and easily accessible for customers Produce engaging video content using Adobe Premiere Pro and/or Clueso to create educational resources that help customers maximize their use of Teamworks Performance products Provide technical support by troubleshooting learning portal enrollment issues and responding to routine customer education inquiries through the education inbox Collaborate cross-functionally with Product Success, Product teams, and other stakeholders to ensure educational materials align with product capabilities and customer needs Support continuous improvement by identifying opportunities to enhance the customer education experience and streamline content creation workflows Player Profile - What You Bring to the Team: Natural communicator who can translate technical concepts into clear, customer-friendly language Comfortable learning new platforms and technologies quickly Approach content creation with a journalist's attention to detail and clarity Thrive in collaborative environments, working with subject matter experts to create educational resources Organized and detail-oriented with strong project management skills Excited about the intersection of education, technology, and sports The Ideal Recruit - Skills & Experience: Must-Haves: Strong written communication skills with the ability to create clear, concise, customer-facing documentation Video editing experience using Adobe Premiere Pro or similar tools Technical aptitude with the ability to quickly learn new platforms and troubleshoot basic technical issues Detail-oriented approach to content creation, data entry, and quality assurance Collaborative mindset with strong interpersonal skills for working with cross-functional teams Nice-to-Haves: Familiarity with Salesforce or other CRM platforms Experience with Learning Management Systems (LMS), such as Skilljar Basic HTML knowledge or willingness to learn Experience in collegiate or professional athletics environments Interest in sports technology, customer education, or instructional design Marketing or content creation experience Champion Mindset - Traits for Success: Takes initiative and creates momentum without waiting for direction Thrives under pressure and stays focused on results Embraces innovation and solves complex problems with strategic thinking Communicates clearly, builds trust quickly, and leads with enthusiasm Adapts easily in fast-changing environments and welcomes calculated risks Holds themselves and others accountable to high standards Constantly seeks improvement and embraces change as opportunity Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism The Perks of Playing for Teamworks: At Teamworks, you’re not just joining a company-you’re joining a team that’s shaping the future of sports. We believe that success starts with investing in our people, and here’s how we support and reward every teammate: Play to Win: Grow your career as we grow. Shape the future of sports technology while building a career that scales with your ambition. Winning Culture: Join a global team of high achievers, innovators, and problem solvers who value teamwork and humility. Competitive Compensation: Earn a competitive hourly rate with flexible scheduling Real-World Impact: Create content and resources that directly help elite sports organizations optimize athlete performance and operations Remote Flexibility: Work remotely with a supportive team that values collaboration and work-life balance Work Expectations: Hours: 40 hours per week (flexible scheduling) Duration: Internship/contract position with potential to extend based on performance and business needs Start Date: January 2026 End Date: August or September 2026 Work Location: 100% remote Inside our Locker Room: Teamworks is the leading operating system for elite sports, empowering organizations worldwide to optimize performance, streamline operations, and unlock athlete potential. Founded in 2006, we’ve grown from a messaging platform for collegiate football into a global leader with over $165 million in funding and a technology suite that supports every phase of the athlete lifecycle. Our solutions span four key categories: Personnel: Manage the complete roster lifecycle, from recruiting and NIL management to financial operations. Coaching: Transform film and data into game-day readiness. Performance: Optimize athlete health and training with advanced tools for nutrition, strength & conditioning, and holistic performance tracking. Operations: Streamline logistics, communication, compliance, and inventory management to keep teams running efficiently. Intelligence: Leverage data-driven insights to inform decisions and maximize competitive advantage across professional and collegiate sports. At Teamworks, we’re driven by innovation and a passion for sports. We serve more than 6,500 sports organizations globally, helping teams achieve excellence on and off the field. Join us and be part of the future of sports technology. Our offices are open for work, collaboration, and optional team-building events – but as a remote-first company, we also have teammates working from places across the globe, including New York, London, Perth, and Austin. What to Expect When Interviewing at Teamworks Our interview process is designed to be transparent, engaging, and reflective of our team culture. You can expect authentic conversations, clear steps, and the opportunity to connect with key team members. We encourage you to ask questions and get to know us as much as we get to know you. Learn more about our process here. Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email hiring@teamworks.com. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.

Responsibilities

The intern will create and manage educational content, ensuring it is well-organized and accessible for customers. They will also produce engaging video content and provide technical support for learning portal issues.