Customer Education Manager (all genders) at Shiftmove

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Education, Team Leadership, SaaS Enablement, Content Production, LMS Platforms, Video Editing, AI Content Optimization, Pedagogical Communication, French Language, English Language, Onboarding Strategy, Knowledge Base Management, Cross-Functional Collaboration, Product Adoption, Technical Writing, Strategic Planning

Industry

IT Services and IT Consulting

Description

Across Europe, fleets are under enormous pressure. Fuel costs are rising. Regulatory requirements are tightening. The shift to low-emission vehicles is accelerating. And yet around 70% of European businesses still manage their fleets manually, with spreadsheets, disconnected tools, and processes that were never built for this moment. Shiftmove exists to make this simple. We are a profitable B2B SaaS company and the fastest-growing fleet management platform in Europe, born from the merger of Avrios and Vimcar, and now serving tens of thousands of corporate customers across Germany, France, Spain, Switzerland, Poland, and beyond. Most recently, we acquired Optimum and Ocean in France, expanding our footprint and doubling down on one of Europe's largest fleet markets. Our AI-powered platform connects real-time vehicle data with intelligent software so that businesses can procure smarter, control costs, stay compliant, and lead the transition to cleaner mobility, all from one place. We have a clear goal: one million vehicles managed on our platform by 2027. We are already at 730,000. The next chapter is about execution, and that is where you come in. The Role As our Customer Education Manager, you will take full ownership of the learning journey across the entire Shiftmove portfolio, ensuring our customers can onboard easily to our platform. Based in our Barcelona office, you will work side-by-side with Estelle, our Customer Journey Manager, to improve how thousands of customers experience our platform from day one. This is a true build phase. You will lead and develop a small, dedicated team of Onboarding Specialists, turning deep product knowledge into a measurable competitive advantage. You will sit at the crossroads of Product, Customer Success, and Support, building a scalable educational strategy that empowers both our customers and our internal teams to thrive. What You'll Do Product Adoption: Drive scalable educational pathways that turn our customers into power users and reduce friction in the customer journey. Team Leadership: Manage and develop a team of 2-3 Onboarding Specialists responsible for successfully welcoming and guiding our new customers. Content Production: Create and maintain engaging resources, including interactive guides, video tutorials, FAQs, and clear product documentation. Internal Enablement: Own the onboarding and continuous education program for Shiftmove employees, ensuring internal teams remain subject matter experts. Knowledge Base Optimization: Structure and optimize content for internal knowledge bases and AI-driven support tools to boost operational efficiency. Cross-Functional Collaboration: Partner closely with Product, Customer Success, and Support teams to deliver seamless educational content alongside every new feature and product release. Who Thrives in This Role SaaS Enablement Experience Several years of experience leading customer education, training, or enablement within a fast-paced SaaS environment Team Leadership Proven experience managing small teams of onboarding or support professionals Technical Proficiency Skill proficiency with modern LMS platforms, video editing software such as Loom or Descript, and an appetite for AI-driven content optimization Pedagogical Communication Exceptional ability to translate highly technical, complex features into simple, engaging, and easy-to-understand learning moments Language Skills Native-level French paired with professional fluency in English to collaborate effectively across our international group How You Work Comfortable in Ambiguity You have a strong builder mindset and thrive when creating frameworks, processes, and content completely from scratch. Accountable and Autonomous You take complete ownership of your domain, executing strategies independently while keeping the broader company vision in focus. Why Join Shiftmove Educational Impact: You will have the unique opportunity to build and shape the entire learning culture and educational strategy for a fast-growing European market leader. True Ownership: We hire you for your expertise; you will have the creative freedom to innovate how our customers and internal teams teach and learn. PE-Backed Context: Our PE-backed environment means your work directly influences how the business is valued and how decisions get made at the top. A Measurable Mission: Join a company on a mission that is actually measurable: one million vehicles, cleaner fleets, and a category being built in real time. What Success Looks Like A standardized onboarding educational pathway for new customers is fully implemented and reducing initial friction. The core onboarding team is aligned on clear performance metrics and tracking customer training milestones. Self-service deflection has measurably increased due to the optimized, AI-driven knowledge base. A continuous internal enablement framework is actively running across the French Customer Success and Support business units. Diversity Disclaimer With over 40 nationalities, we are united by our dedication and a shared belief in our purpose: to simplify mobility operations for businesses. Different backgrounds, career paths, and perspectives are what make the work better. What we care about is simple: people who take responsibility, make it happen, and care deeply about the work. If you're unsure whether you fit, apply anyway. And if you need anything adjusted during the process, just tell us, and we'll make it work.

Responsibilities

Lead the customer learning journey and manage a team of Onboarding Specialists to drive product adoption. Create scalable educational content and internal enablement programs to empower both customers and employees.