Customer Education Manager (f/m/d) at apaleo

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Education, Training, Learning Design, Project Management, Collaboration, Technical Translation, Content Creation, Analytics, Customer Feedback, SaaS, Hospitality Tech, E-Learning, Micro-Learning, Video Editing, Authoring Tools, Customer-Centric Mindset

Industry

technology;Information and Internet

Description

At Apaleo, we’re revolutionizing the hospitality industry with our API-first property management platform, giving accommodation providers the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the Apaleo Store, our platform simplifies operations, elevates the guest journey, and drives revenue growth. Are you ready to make an impact? We’re looking for a Customer Education Manager (f/m/d) who will design, build, and maintain Apaleo’s customer learning programs. Your mission is to ensure hoteliers, developers, and partners get the most out of our platform, by turning complex product capabilities into simple, actionable learning journeys. You will own the full spectrum of customer education: from training content to self-service academies and other scalable learning initiatives. By empowering our customers to become self-sufficient and confident Apaleo users, you’ll directly contribute to product adoption, customer satisfaction, and long-term success. What you’ll do Develop and execute a customer education strategy aligned with our customer journey (onboarding → adoption → advancement). Create engaging learning content (videos, interactive tutorials, help center articles, certifications, webinars, guides). Build and manage our customer academy, ensuring resources are accessible, up to date, and user-friendly. Partner with Customer Success, Product, Marketing, and Community teams to identify knowledge gaps and deliver impactful learning paths. Introduce scalable education formats such as role-based curriculums, product certifications, or blended learning programs. Use analytics and customer feedback to continuously improve content effectiveness and learning experiences. Champion a customer-first mindset, helping hoteliers, developers, and partners to unlock the full potential of open hospitality tech. What you bring +2 experience in customer education, enablement, or training (ideally in SaaS or hospitality tech). Strong ability to translate technical concepts into clear, accessible learning for different audiences. Knowledge of learning design principles (instructional design, micro-learning, e-learning). Hands-on skills with authoring tools and platforms (e.g., LMS, video editing, e-learning tools). Excellent project management skills and ability to drive initiatives end-to-end. Collaborative, proactive, and customer-centric mindset. Fluent in English (German and French languages are a plus). What We Offer: A Diverse & International Team – Work alongside passionate experts from various disciplines and backgrounds, fostering a truly global perspective. Flat Hierarchy & Flexible Structure – Enjoy autonomy and ownership in an environment that values collaboration over rigid hierarchies. A Key Role in a Fast-Growing Startup – Be part of one of the most promising international startups in the hospitality industry, right in the heart of Munich. Fair & Transparent Compensation – Benefit from a clear peer review system and career progression plan designed to reward your growth. Flexible Working Style – We support flexible hours and remote work, depending on the role. Engaging Team Events – Join us for cocktail club nights, team dinners, meet-ups, and the legendary Oktoberfest celebrations! 30 Days of Vacation – Recharge and enjoy a generous annual leave policy. Free Public Transportation in Munich – We’ve got your commute covered! Access to EGYM Wellness Pass – enjoy a variety of fitness and wellness studios to support your physical and mental well-being. How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey. We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

Responsibilities

The Customer Education Manager will design, build, and maintain Apaleo’s customer learning programs, ensuring that users can effectively utilize the platform. This role involves creating engaging learning content and managing the customer academy to enhance product adoption and customer satisfaction.