Customer Education Manager - FOREWARN at INTERACTIVE DATA LLC

Boca Raton, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Instructional Design, Communication, Analytical Skills, Technology Skills, Adaptability, Organizational Skills, Salesforce, Microsoft Applications

Industry

IT Services and IT Consulting

Description

Description Our Company: At FOREWARN, we bring instant knowledge through innovative solutions to ensure safer engagements and smarter interactions. Leveraging powerful analytics and a massive data repository, our solutions enable organizations to gain real-time knowledge, for purposes such as verifying identity, searching for criminal histories, and validating information. The Role: FOREWARN’s team continues to grow as we expand our real estate clientele to ensure customers understand the full value of FOREWARN for their associations. Your role as a Customer Education Manager will be cross-functional in nature, partnering with various teams and associations to develop emerging learning experiences aligned with our FOREWARN use/educational strategy. What You Will Do: Instructional design: Designing effective and engaging educational content across different mediums is key. Communication: Much like their CSM counterparts, CEMs need to be excellent communicators, capable of explaining complex product functionalities in simple and easy-to-understand ways. Analytical: Use data to understand how customers are engaging with their content, and then use these insights to improve the content and strategy. Technology skills: Familiarity with various learning technologies. Adaptability: Adapt quickly to changes and update their materials accordingly. What You Bring: Prior experience in the real estate industry as a former agent, or in a role working alongside agents/brokers is a plus. Excellent oral and written communication skills. Team player disposition. Superior organizational skills with the ability to effectively manage Salesforce reporting pertaining to prospects, opportunities, customer base and revenue forecasting. Skilled with Microsoft applications and Salesforce. Ability to communicate with both technical and non-technical customers. Experience creating and training education content (preferably). Applicants must have permanent work authorization in the U.S.; we are not sponsoring visas for this role. What We Offer: FOREWARN offers excellent benefits including opportunity for stock (RSU) grants, a 401K and generous company match, flexible PTO policy, medical, dental and vision coverage, commuter benefits, in-office healthy snacks, team events and more. FOREWARN is proud to be an equal opportunity employer.

Responsibilities

The Customer Education Manager will design effective educational content and communicate complex product functionalities in an understandable manner. They will also analyze customer engagement data to improve educational strategies.