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Customer Empathy - Conversation Design Internship at Paxel Indonesia

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conversation Design, Customer Analysis, Chatbot, Flow Improvement, Language Improvement, Customer Journey Mapping, CSAT Improvement

Industry

Logistics;Transportation;Supply Chain and Storage

Description

- Analyze customer and chatbot conversations. - Improve bot menus, flows, and language. - Map the customer conversation journey. - Improve CSAT.

Responsibilities

The intern will be responsible for analyzing customer and chatbot conversations to identify areas for improvement. Key tasks include refining bot menus, optimizing conversation flows, and enhancing the language used by the chatbot.