YOUR MISSION

• You help our customers on the path to digitalisation right from the start and lay the foundations for healthy customer relation along the customer lifecycle
• You are responsible for the sustainable onboarding of new customers and provide (online) training to ensure that our customers are successful with our solution and that the value is realised in their day-to-day work. This includes project coordination and coordinating with the departments involved
• You will also engage customers after onboarding as part of temporary hypercare phase to ensure that they use our solution successfully
• You are responsible for a smooth handover to our account management team. At the request of the account management team, you will also provide follow-up training for (long-standing) existing customers
• As part of your temporary service, you will receive relevant product feedback and pass this on to our product management team
• You develop best practice scenarios together with the customer success team and communicate these internally and externally

ABOUT US

casavi is a growing PropTech company based in Munich, Germany. Since 2015, our software has enabled more than 1600 property management and housing companies in German-speaking countries to digitalise their daily processes by automating workflows. More than 100 employees work every day to optimise our product and accelerate casavi’s growth. Our cloud solution connects property management companies, housing companies, tenants, owners and service providers in one central system. Functions such as intelligent process management, a customer portal with an app, integrated partner solutions and our service provider platform relay ensure more efficient processes, better communication and a noticeable reduction in workload. With the rapid development of technology and the emergence of AI, we are changing the way property managers simplify their daily work and offer their customers a better experience. To achieve this ambitious goal, we are looking for talented and motivated people to join our intercultural and diverse team with their expertise

Please refer the Job description for details