ABOUT BETTERWORKS

Betterworks is HR software to align, develop, and activate your workforce for business growth. Organizations are able to replace outdated, ineffective, universally loathed annual review processes with powerful Continuous Performance Management programs that help managers be better at the conversations, coaching, and development necessary to inspire and motivate the entire workforce to achieve an organization’s top priorities today and be ready for tomorrow’s challenges.
You are going to be such an important part of our team!
As our Customer Enablement specialist, you will play a critical role in empowering our customers and post sales team’s success. As a powerhouse who gets things done, you will be designing and developing this program from the ground up. You love learning, and it shows, as does your pride of ownership over projects.
This remote position is a part of the enablement team and reports to the VP of Enablement.

PREFERRED QUALIFICATIONS

• Formal degree in Instructional Design
• Experience and/or curiosity around cutting-edge tools in AI
• Previous start-up experience
• Knowledge of LMS and help desk tools
• Previous experience supporting HR buyers

• Customer Education & Training: Design and deliver engaging customer enablement programs, including e-learning, webinars, and other self-serve learning experiences.
• Content Development: Create high-quality enablement materials such as guides, tutorials, videos, and FAQs that support customers throughout their lifecycle.
• Customer Engagement: Foster a learning community by organizing events, user groups, and knowledge-sharing sessions to deepen customer relationships.
• Product Training and Roll Outs: Develop e-learning and live training for our GTM team (pre and post-sales) to ensure up-to-date knowledge on our product and solutions.
• CSM Enablement: Develop training and support for our CSM team on post sales skills.
• Data-Driven Approach: Track and analyze the effectiveness of enablement initiatives, using insights to continuously improve program impact.
• Cross-Functional Collaboration: Work with Product, Marketing, and Customer Success to ensure enablement materials align with new features, customer needs, and company objectives.