Customer Enablement Specialist (f/m/x) at Tanso Technologies GmbH

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, B2B SaaS, Intercom, Zendesk, Linear, HubSpot, AI Tools, Content Writing, Data Analysis, English Fluency, German Fluency, Triage, Customer Experience, Technical Support, Reporting Dashboards, Sustainability

Industry

Software Development

Description

Become part of Tanso and decarbonize industries with us. What if the impact of your role extended beyond a job title? Not through marketing spin. Not through vague "purpose-driven" messaging. But through software that helps industrial companies understand, manage and actively reduce their environmental impact. That's what Tanso is building. And it's one of the reasons people join us. Why Tanso? Take Action in a Fast-Moving, High-Impact Environment. We move fast on sustainability because the urgency is real. That means decisions that matter, transparent processes, and the agility to navigate change. Challenge & Grow Through Ownership. Take ownership immediately, build expertise through hands-on experience, and leverage every available resource to achieve outsized impact. Foster Trust with Mission-Driven Collaborators. You'll join a team that prioritizes impact and each other. We give honest feedback, share credit, support each other when it matters, and hold high standards together. Embrace Responsibility & Drive Impact. Turn fragmented emissions data into actionable insights. Your work has immediate, visible impact - clearer decision-making and genuine momentum toward change. AI First-Mindset. We embrace cutting-edge technology to solve sustainability challenges. Push the boundaries of innovation and stay ahead of what's possible. Commitment to Performance & Excellence. We cultivate a high-performance culture where you thrive. Push yourself and others to excel, celebrate wins, learn from setbacks, and raise the bar. Your role To make every customer interaction with Tanso outstanding, fast, empathetic, and genuinely solving the problem behind the question, we are looking for a Customer Enablement Specialist (f/m/x). As a Customer Enablement Specialist, you will be the human face of Tanso when customers need help, while also building the tooling, content, and AI engine that enables us to deliver this quality at scale. Key responsibilities Own First-Line Support & Triage: Be the first point of contact across chat, email, and the help center. Resolve standard questions independently, triage bugs and feature requests, and apply clear escalation criteria toward CSMs, Engineers and Climate Intelligence Specialists. Deliver Outstanding Customer Experience: Respond fast, communicate with empathy and clarity, take end-to-end ownership of every ticket, reproduce issues, and provide real answers rather than shortcut fixes. Build & Scale Support Tooling and the AI Engine: Optimize Intercom routing, Tanso Copilot, Linear and HubSpot integrations, reporting dashboards, and deflection workflows. Own the content loop end-to-end from closed ticket to published help-center article. Bridge Customer Voice to Product & Leadership: Translate customer reports into reproducible Linear issues and run weekly and monthly insight reports that synthesize top ticket drivers for Customer Success, Product and Climate Intelligence. Champion Tanso's Collaborative Culture & Continuously Raise the Bar: Build trusted partnerships with CS, Engineering, Climate Intelligence, and Product. Share knowledge generously and turn support into a genuine Tanso differentiator by bringing ideas, not just execution Your profile 1–2 years of experience in a customer-facing role, ideally in B2B SaaS support, customer-facing tech, or a comparable service environment. Strong fluency and interest with modern support tooling (Intercom, Zendesk, Linear, HubSpot, or similar) as well as AI / Copilot tools (Fin AI, Claude). Interest in content-writing and sustainability. Comfortable working with data: tagging discipline, reporting dashboards, and basic Excel/CSV. Excellent written communication in both German and English. What we offer A highly competitive compensation package with an attractive equity package to participate in Tanso's growth. Hybrid working model that combines the benefits of onsite collaboration with the flexibility needed. A company-contributed pension plan to support long-term financial security. Our competitive commission model that puts you in control of your earning potential. Yearly budget to support ongoing professional development. Sponsored access to EGYM Wellpass to prioritize your wellbeing with thousands of options. Exclusive discounts that help you save on a wide range of everyday brands, services, and experiences. Our team We're a diverse group of people, and that diversity is what makes us great. We bring unique perspectives to everything we do and are always eager to learn from each other. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback and be the best versions of ourselves. Contact us About us Tanso is an integrated sustainability software for carbon accounting and ESG data management. Our goal is to help manufacturing companies meet regulatory requirements and achieve their sustainability objectives. Tanso Working at Tanso

Responsibilities

Act as the primary point of contact for customer support and triage across various channels while ensuring a high-quality customer experience. Build and scale support tooling, AI engines, and help center content to improve efficiency and bridge customer feedback to the product team.