Customer Enablement Specialist at Motus

, , United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

73000.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Enablement, Training, Customer Success, Presentation Skills, Facilitation Skills, Webinars, Learning Management Systems, Instructional Design, Communication Skills, Video Editing, Organizational Skills, Attention to Detail, Project Management, Adaptability, Technical Skills, Motus Reimbursement Solutions

Industry

Software Development

Description

Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. Combining 80 years of expertise with innovative technology, Motus enables organizations to optimize spend and increase productivity across their workforce. With solutions purpose-built to enable data-driven insights and strategic decision making, Motus is the preferred vehicle reimbursement partner to top Fortune 500 companies globally. At Motus, we’re dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day – WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. Position Description: We are seeking a proactive and detail-oriented Customer Enablement Specialist to design and deliver impactful training experiences for our customers. This role is critical in driving adoption, engagement, and retention by ensuring customers have the resources and knowledge needed to succeed. The ideal candidate is an excellent communicator with strong presentation skills, a passion for customer success, and the ability to adapt content for a variety of audiences. Position Duties: Customization of Training Decks: Tailor training resources to align with customer-specific use cases, workflows, and branding requirements. Facilitation of Trainings: Deliver engaging, effective virtual training sessions. Occasional travel for in-person training may be required. Host Monthly Webinars: Plan and facilitate standing monthly webinars to support ongoing customer learning. At-Risk Customer Support: Provide customized training sessions to help stabilize and re-engage at-risk customers. Q&A Documentation: Compose and maintain reference documents based on customer questions and training sessions. Training Recordings: Edit and polish recorded training sessions for future customer use. Implementation Support: Assist in updating and maintaining training materials to support the Implementation team. Resource Development: Build and maintain a library of enablement resources (guides, FAQs, knowledge articles, and quick reference tools). Continuous Improvement: Capture feedback, track outcomes, and recommend improvements to improve enablement programs and materials. Cross-Functional Collaboration: Partner with Customer Success, Implementation, and Product teams to ensure training content aligns with product updates and customer needs. Desired Skills & Experience: Experience in customer enablement, training, customer success, or a related field. Strong presentation and facilitation skills with the ability to engage diverse audiences. Experience hosting webinars or live virtual trainings in a Saas, technology, or professional services industry Familiarity with Learning Management Systems (LMS) such as HighSpot. Knowledge of instructional design or adult learning best practices. Experience with Motus Reimbursement Solutions a plus. Excellent written and verbal communication skills with the ability to simplify complex information. Proficiency with presentation tools (e.g., PowerPoint, Google Slides) and video editing software. Highly organized with attention to detail and ability to manage multiple projects. Passion for helping customers succeed and driving adoption Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $63,000 - $73,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Please see below for an outline of the Motus benefits package. Motus supports both the physical and mental health of their employees. Motus Benefits: Medical Insurance, Dental Insurance, Vision Insurance (effective day one) Open Paid Time Off Flexible Spending Accounts & Health Savings Accounts Motus-Fidelity 401K Plan Company-paid Short/Long-term Disability & Basic Life Insurance Plans Family Planning and Parenting Support Benefits through Maven Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health $1000 Home Office Reimbursement Program $2000 Internal Referral Program WorkAnywhere Reimbursement of Internet and Cellular Costs 16 weeks maternity and adoption leave 12 weeks paternity leave Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities’ rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated. Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. #LI-REMOTE

Responsibilities

The Customer Enablement Specialist will design and deliver impactful training experiences for customers, driving adoption, engagement, and retention. This role involves customizing training resources, facilitating training sessions, and developing a library of enablement resources.