Customer Engagement Applications Engineer at KLA

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Diagnosis, Problem Resolution, Tool Installation, Customer Training, Data Presentation, Data Analysis, Technical Writing, Customer Processing Knowledge, Project Leadership, Wafer Characterization, Gap Analysis, Product Demonstration, Team Player, Multitasking

Industry

Semiconductor Manufacturing

Description

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Job Description/Preferred Qualifications - Respond to routine customer requests. - Provide technical support and execute detailed tool installation/upgrade test plans. - Perform routine problem diagnosis and problem resolution for wafer characterization at customer site. - Provide basic operational training to customers. - Execute project with supervision from manager or project lead. - Support preparation and demonstration of products to the customer base. - Upon reaching L2 product certification, assist training activities of new engineers. - Gather and feedback competitive information (when appropriate and feasible) to region RPM and/or TD. - Gather gap analysis and fab profile information to region RPM and/or TD. - Lead small projects. - Provide support during H2H, collaborations, beta projects, and gap analysis. - Contribute to wafer test plan development for engagement projects with division. - Execute detailed customer wafer characterization with minimal supervision. - Respond to customer requests and perform routine to moderately complex problem diagnosis and problem resolution. - Document technical solution and create best known methods (BKMs) on supported products. - Lead preparation and demonstration of products to the customer base. - Provide advanced operational training to customers. Minimum Qualifications Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years - Proficient in computer applications for data presentation and analysis. - Ability to effectively convey ideas through oral and written communications. - Proficient in the English language. - Ability to multitask in a constantly changing work environment. - Responsible working attitude and should be a team player. - Good working knowledge (implies understanding as well as the ability to apply theories and concepts in a variety of circumstances) of customer processing knowledge. - Good working knowledge of various applications. - Ability to diagnose and resolve basic customer issues - Strong communication skills especially technical writing skills. Preferred: - IC Fab process development experience is a plus. - Knowledge in defect detection, metrology, and yield management is a plus. We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. Now hiring curious minds who want to learn even more. Explore KLA at www.kla.com/careers KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Responsibilities

The role involves responding to routine customer requests, providing technical support, executing tool installation/upgrade test plans, and performing routine problem diagnosis and resolution for wafer characterization at customer sites. Responsibilities also include providing basic operational training and leading small projects under supervision.