Reporting to the Customer Engagement Team Leader, your responsibilities will include:

• Engage with customer enquiries via incoming/outgoing telephone calls as well as email, and online channels
• Demonstrate a superior customer service capability - prioritising the customer experience at all times
• Provide personalised customer service of the highest level, building rapport for sales and general enquires
• Assist existing customers through their building journey
• Ensure best practice customer experience initiatives, aligned with company policies and values at all times
• Use effective questioning and exceptional listening skills to identify and respond to the needs of customers, escalating priority issues requiring specialised attention
• Utilise CRM and other systems to capture leads, schedule tasks, send communications, along with day to day operational duties
• Build sustainable relationships of trust through open and interactive communication with customers and stakeholders
• Achieve personal and team KPI target