Customer Engagement Executive at SEAhub Asia

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, LiveChat, WhatsApp, Telegram, Customer onboarding, Conversion, Upselling, CRM, Account setup, Issue resolution, Communication, Multitasking, Time management, Problem-solving, English, Mandarin

Industry

Maritime Transportation

Description

Build What's Next with Us At SEAhub Asia, your career isn't just a job — it's a launchpad. We move fast, think big, and build futures together. What's waiting for you here? Remote-first roles built for freedom and flexibility Learning & Development that sharpens skills and accelerates careers Competitive salary packages for high performers Wellbeing perks that help you thrive inside and outside work A team that supports, celebrates, and wins as one and we're just getting started. We're growing across Southeast Asia — and we're searching for sharp minds, big thinkers and curious hearts ready to help us build what's next. learners, and big thinkers who want to create what's next. If you're ready to make a real impact and grow with a future-ready team, your next chapter starts here. Job Summary Drive customer onboarding and conversion by engaging users across chat platforms, identifying their needs, assisting with account setup, and delivering personalized support to maximize retention and sales. Responsibilities: Engage with customers across LiveChat, WhatsApp, and Telegram, identifying intent and guiding them toward successful onboarding and deposit actions. Take ownership of the end-to-end customer journey, from first contact through onboarding, engagement, and conversion. Identify customer needs in real time and recommend relevant products, promotions, or services to drive upselling and repeat activity. Proactively convert inbound enquiries into active users through effective communication and relationship building. Assist with account setup, verification, and issue resolution using backend tools to ensure a smooth customer experience. Maintain accurate records of customer interactions and transactions within CRM and internal systems. Monitor customer behavior and engagement signals to identify high-potential users and maximize conversion opportunities. Deliver a high-quality, responsive, and personalized experience to strengthen customer retention and lifetime value. Requirements: Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred). Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined. Strong multitasking, organizational, and time management skills. Creative and resourceful problem-solver with a proactive mindset. Reliable high-speed internet connection (work-from-home role). Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications. Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays. Work schedule: 9 hours per day , 5 days a week, with 2 rest days. Proficiency in English and Mandarin is required. Don't miss out on this exciting opportunity! Apply now at www.seahubasia.com.

Responsibilities

Drive customer onboarding and conversion by engaging users across chat platforms to identify needs and assist with account setup. Proactively manage the end-to-end customer journey to maximize retention, sales, and repeat activity.