Customer Engagement Lead at Fulton Thermal Corporation

Town of Richland, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

75000.0

Posted On

22 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Coordination, Marketing Campaign Management, Customer Relationship Management, Budget Management, Market Research, Social Media Strategy, Internal Communication, Content Design, Branding, Collaborative Relationship Building, Business Writing, Accountability

Industry

Industrial Machinery Manufacturing

Description

Description The Fulton Companies is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military. Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 75 years! Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton. HEART: Honesty and Integrity Effective and Results Oriented Always customer focused Respectful and considerate Team Player Benefits: At Fulton we value our employees and therefore offer competitive compensation, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus. Fulton is committed to a diverse and inclusive workplace. Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Requirements OVERALL RESPONSIBILITY: The Customer Engagement Lead is responsible for the coordination of sales events, maintaining and providing superior customer focus and leading all aspects of marketing campaigns to help drive achievement of sales goals and excellence in customer relations. The Customer Engagement Lead will be responsible for managing these customer and marketing functions in a manner that demonstrates the company values and operating philosophy. ACCOUNTABILITIES: 1) Coordinate – Coordinate and manage corporate events such as tradeshows, sales meetings, representative training classes, customer visits, etc. to ensure a world-class customer experience. 2) Reporting and Communication - Lead internal communication and coordination efforts to assist in the achievement of marketing initiatives. Manage marketing and report on marketing budget. Distribute companywide communications on the digital signage monitor system. 3) Sales and Marketing Support – Support of representative marketing initiatives, including, but not limited to regional trade shows and representative customer events. 4) Research - Investigate market trends and identify trade organizations, publication opportunities with product managers, social media and other methods for Fulton branding. Review vertical market growth opportunities and assist in campaign development and content design. 5) Social Media – Design and implement Fulton’s social media campaigns based on upcoming events and product launches. QUALIFICATIONS (Education, Certifications and Required Experience): 1) Two or four-year marketing-related degree preferred. 2) Marketing background preferred. DEMONSTRATED CRITICAL COMPETENCIES: 1) Accountability – takes personal responsibility for the quality and timeliness of work and achieves results with little oversight 2) Building Collaborative Relationships – the ability to develop, maintain, and strengthen partnerships with others inside and outside the organization who can provide information, assistance, and support 3) Communication - ability to ensure information is passed to others who should be kept informed; ability to express oneself clearly in conversation and interactions with others; ability to express oneself clearly in business writing 4) Initiative – identifying what needs to be done and doing it before being asked or before the situation requires 5) Thoroughness – ensuring work and information is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled. PHYSICAL REQUIREMENTS: 1) Vision – visual acuity to perform an activity such as analyzing data and viewing a computer terminal. 2) Light Work – occasional exertion of 20 pounds or less. Moderate walking, standing and sitting.

Responsibilities

The Customer Engagement Lead coordinates corporate sales events and manages marketing campaigns to drive sales goals and customer excellence. They are also responsible for market research, social media implementation, and internal communications.