Customer Engagement Management at HP Law

Tlaquepaque, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity

Industry

IT Services and IT Consulting

Description

Assists in developing and implementing customer engagement plans aligned with the organization's goals and objectives. Responds to customer inquiries, feedback, and complaints promptly and keeps clients informed of the organization's offerings and ongoing promotions. Utilizes CRM software to track customer interactions, update profiles, and manage leads or opportunities. Identifies opportunities to cross-sell or upsell additional products or services to existing customers. Gathers and analyzes customer feedback to identify areas for improvement and collaborates with internal teams to implement changes based on customer input. Communicates order and delivery status to customers and channel partners in a clear and timely manner. Escalates complex or unresolved issues to higher-level customer engagement managers or relevant internal teams for resolution. Undergoes training and development to gain a better understanding of customer engagement processes and best practices. Ensures that customer engagement practices comply with relevant regulations, including data privacy laws. Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts. Complexity Learns to apply basic theories and concepts to work tasks. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Sales Operations Schedule - Full time Four-year Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 0-2 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field. Certified Sales Operations Professional (CSOP) NA Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

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Responsibilities

Assists in developing and implementing customer engagement plans aligned with the organization's goals. Responds to customer inquiries, feedback, and complaints promptly while keeping clients informed of the organization's offerings.