Customer Engagement Manager at Civica

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Relationship Management, Stakeholder Engagement, Commercial Acumen, Account Growth, Customer Success, Portfolio Management, Public Sector Engagement, Governance Leadership, Problem Solving, Cross-functional Collaboration, Data-driven Engagement, SaaS Management

Industry

Software Development

Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you'll love this opportunity as a Customer Engagement Manager at Civica This role sits at the centre of Civica’s customer strategy and directly influences how public sector organisations leverage technology to serve their communities. It provides the opportunity to partner with senior stakeholders across government, education, and health sectors, shaping long-term outcomes and delivering measurable impact. The position offers broad exposure across Civica’s solutions and business units, enabling deep understanding of how integrated technology ecosystems support critical services. It combines strategic relationship management with commercial accountability, creating a balance of customer advocacy and business growth. Operating within a collaborative and purpose-driven environment, the role is supported by cross-functional teams spanning product, delivery, and customer support. It enables the development of high-impact engagement strategies, drives innovation in customer experience, and contributes to Civica’s position as a trusted GovTech partner in the region. What you'll do to be successful in the role Proven experience managing strategic customer relationships within a technology, SaaS, or GovTech environment Demonstrated ability to engage and influence senior stakeholders, including executive-level clients Strong commercial acumen with experience driving account growth, renewals, and value realisation Experience managing complex customer portfolios across multiple products or service lines Strong understanding of customer success, account management, or service delivery frameworks Ability to translate customer needs into actionable plans across product, delivery, and support teams Experience working within or alongside public sector organisations is highly advantageous Proven ability to lead governance forums, business reviews, and strategic planning sessions Strong problem-solving capability with a proactive and solutions-focused mindset Excellent communication and stakeholder management skills across technical and non-technical audiences Ability to work cross-functionally and influence internal teams without direct authority Strong organisational and portfolio management capability across multiple concurrent accounts Data-driven approach to customer engagement, including use of metrics, insights, and reporting Commitment to delivering high-quality customer outcomes and continuous improvement Why you'll love working with us We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: We're all different - and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Responsibilities

The role focuses on managing strategic customer relationships within the public sector to drive account growth and value realization. It involves partnering with senior stakeholders to shape long-term outcomes and translating customer needs into actionable plans across internal teams.