Customer Engagement Manager
at
Five Hotels and Resorts
Dubai, دبي, United Arab Emirates
-
Full Time
Start Date
Immediate
Expiry Date
30 Apr, 25
Salary
0.0
Posted On
31 Jan, 25
Experience
0 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Good communication skills
Industry
Marketing/Advertising/Sales
Description
Responsibilities
Leverages premium Customer Engagement Platforms to design, manage, and enhance Bespoke Engagement Campaigns that align with FIVE’s Industry-Leading Standards.
Continuously monitors and optimises Campaign Performance, driving Sensational engagement and maximising ROI on all ad spend.
Analyses Customer Data using advanced Business Intelligence tools, identifying Key Trends and crafting Actionable Insights that Elevate Marketing Strategies and Customer Touchpoints.
Provides regular, Detailed Reports on campaign performance, Customer engagement metrics, and ROI, presenting Insights to Key Stakeholders to support Strategic Decision-Making.
Curates personalised Customer Segmentation Strategies, delivering Highly Tailored and Effective Marketing Messages that Resonate with our Sensational Customers.
Implements Cutting-Edge techniques to Elevate Guest Loyalty Programmes, creating Memorable and Engaging Customer Journeys at FIVE.
Collaborates seamlessly with Marketing, Sales, and Product Teams to ensure a Cohesive and Exquisite ‘FIVE-Styled’ Customer Experience across all touchpoints, embodying our Top-Notch service standards.
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