Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.
We are seeking a dynamic Senior Customer Engagement Manager to empower our customers in maximizing value through Trackunit’s innovative products and services. In this role, you will serve as a strategic partner, driving customer success and adoption by leveraging your expertise in digital transformation, product strategy, and change management. If you thrive in an entrepreneurial environment and excel at problem-solving, we’d love to hear from you!
With locations in the hearts of London, ON and Kitchener, ON we offer you a flexible setup with the possibility to work from one of our locations or remotely from anywhere in Ontario. No relocation assistance is offered for this position.

WHO ARE YOU IDEALLY?

• 7+ years of relevant experience, ideally in management consulting, digital transformation, PMO, engagement and change management, or strategic partnerships.
• Bachelor’s degree in Business Administration or a related field.
• Proven ability to thrive in an agile, fast-paced environment with a culture of rapid feedback and iteration.
• Exceptional problem-solving and critical thinking skills, with the ability to analyze complex challenges and develop strategic solutions.
• Strong communication skills, including verbal, written, and presentation abilities, with a talent for translating complex ideas into actionable insights.
• A natural relationship builder, comfortable with high-level customer interactions and dedicated to fostering strong partnerships.
• Ability to travel across Canada and the United States to engage with customers in person.
  Don’t meet every single requirement? No worries - this is what we’re looking for ideally, but if you’re super excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply.

• Build, expand, and retain trusting relationships for 3-5 enterprise customers across several levels of our customers’ organization.
• Plan, lead and conduct Executive Business Reviews and other high-impact interactions. We work in quick, iterative sprints internally and with partners.
• Collaborate with customers to pursue innovative business and product opportunities, design viable business models, and lead the execution with support from domain experts.
• Align and communicate Trackunit’s capabilities with customers’ business goals by identifying concrete value outcomes.
• Work in a cross-functional team to build the strategies, capabilities, products, systems, and processes needed to deliver bottom-line results for our customers and ensure those results are sustained.
• Effectively plan and implement large-scale digital and connectivity programs for our strategic partners to deliver value outcomes, customer satisfaction, and product adoption while mitigating risks.
• Regularly review account health metrics to identify potential risks and opportunities.