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Customer Engagement Manager, User Groups EMEA at Infor
München, , Germany -
Full Time

Start Date

Immediate

Expiry Date

08 Nov, 25

Salary

0.0

Posted On

09 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Management Skills, Crm, Customer Engagement, Community Engagement, Relationship Building

Industry

Marketing/Advertising/Sales

Description
Responsibilities
  • Develop, execute, and continuously evolve the customer engagement strategy for User Groups in alignment with business objectives and changing customer needs
  • Build and maintain strong relationships through regular close communication with the strategic customer boards leading our key User Group communities across the EMEA region
  • Lead strategy for in-region opportunities in alignment with integrated marketing programs
  • Serve as the internal “voice of the customer board” advocating for their needs and priorities across internal teams
  • Work cross-functionally with Product, Field Marketing, Customer Success, Solution Marketing, Presales, and Sales to support integrated programs and seamless event execution.
  • Partner across Marketing to support the event portfolio strategy, leverage relationships within our customer community to increase brand advocates and competitive differentiation through customer evidence.
  • Track and analyze engagement metrics, using data to assess program impact, inform decision-making, and report key trends and outcomes to internal stakeholders
  • Help turn engaged users into brand champions by identifying and nurturing advocacy opportunities in collaboration with the broader Customer Marketing team.
  • As part of our Principle Based Management guiding principles everyone carries the responsibility to share knowledge and that all important comparative advantage, to get the best possible outcome for our customers.
  • This helps us to be proactive in identifying and raising attention to concerns, risk, issues and opportunities as ONE INFOR