OUR STORY

Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We’re a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, grabbing some groceries or sunscreen, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

JOB DESCRIPTION

As a Customer Engagement Marketing Manager, you’ll be instrumental in designing, executing, and optimizing data-driven customer engagement programs with the primary goal of enhancing customer lifetime value. This role is focused on fostering loyalty across the entire customer journey, from retaining newly acquired users and strengthening relationships with existing customers to significantly increasing their engagement and frequency on the Skip app, and re-engaging those who have lapsed. You will also play a key role in driving the growth of Skip+, our newly launched membership program.
This position requires a strategic marketer with a solid understanding of CRM principles and the customer lifecycle, coupled with a proven ability to translate strategic vision into impactful execution. You’ll need strong project management skills, exceptional communication abilities to collaborate across teams, and the capacity to analyze program performance and translate complex data into clear, actionable reports for stakeholders.

EXPERIENCE & QUALIFICATIONS:

• 5+ years of progressive experience in marketing, with a strong emphasis on customer engagement, lifecycle marketing, CRM, or loyalty programs.
• Proven ability to design, execute, and optimize data-driven marketing campaigns that significantly impact key performance indicators (KPIs) such as customer lifetime value (LTV), retention, and frequency.
• Highly analytical and results-oriented, with a deep comfort in working with data, budget management, interpreting metrics, and translating insights into actionable strategies.
• Creative and strategic thinker who can solve complex, undefined problems and develop innovative solutions to achieve strategic outcomes, even with limited resources.
• Demonstrated ability to work autonomously, effectively managing multiple projects simultaneously from goal-setting through execution and reporting, while adhering to varied timelines.
• Knowledge of CRM tools such as Salesforce Marketing Cloud or Braze is considered an asset

Please refer the Job description for details