BCHA are a charitable housing association supporting individuals and families across the South West and South of England. We are a major provider of a diverse range of housing, support and learning services for socially excluded people.

POSITION:

At BCHA, customer engagement is not just a priority — it’s central to everything we do. We’re on an exciting journey to transform how we connect with and support our diverse customer base. As part of our 5-year business plan, we are committed to strengthening customer voice and participation across all levels of the organisation.
We’re looking for a passionate and strategic Customer Engagement Officer to lead this journey — someone who can embed a culture of meaningful engagement and ensure customers are truly at the heart of our services.

REQUIREMENTS:

• Demonstrated experience in facilitating focus groups and delivering community-led projects.
• Proven ability to design and implement engagement activities that centre psychological safety, empathy, and trauma-informed principles.
• A person-centred communicator who listens actively, communicates clearly, and ensures that stakeholder feedback drives meaningful service improvements.
• Strong skills in collecting, analysing, and interpreting both qualitative and quantitative data, with the ability to present findings in clear, accessible, and actionable formats for diverse audiences, including decision-makers.
• Able to work effectively both independently and as part of a collaborative team, adapting to the needs of the project or organisation.

Please refer the Job description for details