Customer Engagement Officer at Anglicare Sydney

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Communication Skills, Trust Building, Aged Care Knowledge, Lead Management, Empathy, Professionalism, Relationship Building, Computer Literacy

Industry

Non-profit Organizations

Description

Transform lives, every single day Do you want a career that means more? At Anglicare, we bring the strength, the support and the strategy to make it happen. We’re a well-respected not-for-profit that has been serving society’s most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for over 40,000 people who rely on our person-centred support. And now, we’re extending our reach and impact even further. As a Customer Engagement Officer in our Seniors Communities, you’ll play a pivotal role as the first point of contact for prospective clients and their families navigating aged care. You'll build genuine trust, demystify the process, and connect them to tailored support —from initial My Aged Care enquiries to seamless consultations. Your opportunity Full Time Opportunity – Winston Hills Office This is a client-focused role where you’ll combine relationship-building, sales intake, and lead management to connect people with the care they need. With care and professionalism, you will: Establish trust with prospective clients and their representatives Provide clear advice and guidance on aged care services, including My Aged Care processes Showcase Anglicare’s point of difference, tailoring recommendations to client needs Manage referrals and leads via ARK, provider portals, and other channels Support clients through the transition from CHSP to HCP & Support at Home Program. Ensure the client journey from intake to consultation is seamless, empathetic and professional Build strong working relationships with internal teams and external health professionals What you’ll bring You’re compassionate, customer-focused, and thrive in a role where you can guide people through important life decisions. You will need: Certificate III in Aged Care/Community Services (or equivalent) Previous experience in aged care or community services Knowledge of government-subsidised aged care services (Support at Home-Home Care Packages) Strong communication skills (written and verbal) Strong computer literacy skills, experience using multiple programs Ability to build trust, showcase services, and manage expectations A commitment to Anglicare’s vision, mission and values Why Anglicare? At Anglicare, you’ll get the security, stability, and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds – and be supported to deepen your knowledge, grow your expertise, and shape a rewarding career. Some of the benefits you’ll enjoy include: Salary packaging – increase your take-home pay by paying less tax Ongoing professional development and training opportunities Fitness Passport – discounted gym membership for you and your family Treehouse rewards program – retail, accommodation, and entertainment discounts Employee Assistance Program for confidential counselling and wellbeing support Are you ready for a career that means more? To apply, click the Apply button or submit your resume and cover letter. All applicants will receive a response. We value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, abilities, genders and cultural backgrounds. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Application Close Date: February 06, 2026 Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life. Your rewards and benefits We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family. Staff Rewards Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it. Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

Responsibilities

As a Customer Engagement Officer, you will be the first point of contact for prospective clients and their families, guiding them through the aged care process. You will establish trust, provide clear advice, and manage referrals to ensure a seamless client journey.