Customer Engagement Rep at PINE ENVIRONMENTAL SERVICES LLC

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

24.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Branch Operational Coordination, Equipment Rentals, Quote Preparation, Order Review, Sales Support, Logistics Coordination, Database Entry, Troubleshooting, Billing Processing, Communication Skills, Problem-Solving, Attention To Detail, Organizational Skills, Microsoft Office Proficiency, CRM Systems Experience

Industry

Environmental Services

Description

Job Description Job Title: Customer Engagement Representative Reporting to: Branch Manager or Customer Service Manager Status: Non-Exempt Purpose The Customer Engagement Representative plays a key role in ensuring Pine’s customers receive exceptional service from inquiry to delivery. This position combines customer relationship management with branch operational coordination — supporting rentals, logistics, and administrative processes.   What You’ll Do * Serve as primary contact for customers regarding equipment rentals, order status, and general inquiries. * Prepare quotes for products and services; follow up to ensure customer satisfaction and capture outcomes. * Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood. * Assist in branch sales and marketing efforts through outgoing phone calls and emails. * Coordinate with operations, logistics, and sales teams to ensure timely deliveries, pickups, and service resolutions. * Enter and maintain order details, call-offs, and communications in Pine’s database. * Help customers troubleshoot issues and coordinate solutions such as repairs, replacements, or adjustments. * Process POs, billing, and credit card transactions as needed. * Promote a positive Health and Safety attitude / workplace. * Through your regular customer engagement, identify opportunities to improve service, expand relationships, or drive revenue growth. * Other duties as assigned.   What You Bring * Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone. * Proactive and creative problem-solving skills and the ability to take ownership of the customer experience. * Strong attention to detail and organizational skills; able to manage multiple priorities in a fast-paced setting * Proficiency in Microsoft Office; experience with databases or CRM systems.   Education/Experience * High School Diploma/GED or Higher * 2+ years of Customer Service Experience, preferably in the environmental/safety or rental field   Why You’ll Love Working Here * You’ll be part of a collaborative, customer-driven branch team where service excellence directly contributes to success. * Competitive pay and comprehensive benefits, including: * Health, dental, vision, and life insurance * Paid time off * RRSP match * A stable, growing company with opportunities to learn the environmental and rental services industry.   Environment This is a non-safety sensitive position. Employees will be in an office environment. Employees will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted. #PineCAN

Responsibilities

The Customer Engagement Representative acts as the primary contact for customers regarding equipment rentals, order status, and general inquiries, while also supporting branch operations like logistics and administrative processes. This role involves preparing quotes, coordinating timely deliveries and pickups with internal teams, and maintaining accurate order details in the company database.