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Customer Engagement Representative at Platinum Partners
Lakeland, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, People Skills, Organization, Detail-Focused, Dependability, Computer Skills, Online Tools, Independence, Motivation

Industry

Description
About the Opportunity Imagine working from home, choosing your own hours, and helping people turn their dream vacations into reality. We're currently expanding and looking for Customer Engagement Representative to join our remote travel team. In this role, you'll connect with clients, learn about their travel goals, and help bring their trips together—from inspiration to confirmed bookings. Your focus will be on creating a smooth, enjoyable experience while keeping every detail organized and on track. If you enjoy working with people, love the idea of travel, and want flexibility in your schedule, this opportunity is designed for you. What You'll Do Connect with clients to understand their travel preferences and goals Help design customized travel plans tailored to individual needs Explore and compare travel options including accommodations, flights, and activities Arrange and finalize reservations using trusted booking systems Share helpful insights and recommendations to enhance the client experience Communicate clearly through email, phone, and messaging platforms Manage itinerary updates, changes, and client requests efficiently Keep all booking details and client information organized and up to date Participate in training sessions and ongoing skill development What You'll Love About This Role Work from anywhere with a fully remote setup Flexible hours build a schedule that fits your lifestyle No prior experience required — training is provided Access to travel-related perks, incentives, and industry tools Growth opportunities within a supportive and collaborative team Seeking Strong communication and people skills Organized, detail-focused, and dependable Comfortable using basic computer systems and online tools Able to work independently and stay motivated in a remote setting Must be 18 years or older Must have legal authorization to work in the US, UK, Mexico, Australia, or Spain
Responsibilities
The Customer Engagement Representative will connect with clients to understand their travel preferences and help design customized travel plans. They will manage reservations and provide insights to enhance the client experience.