Start Date
Immediate
Expiry Date
10 May, 25
Salary
84000.0
Posted On
10 Feb, 25
Experience
0 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Business Continuity, Capacity Planning, Decision Making, Service Standards, Leadership, Workflow Management, Resource Management, Performance Management
Industry
Marketing/Advertising/Sales
Customer Engagement Services Lead
Location: Sheffield, Norwich
Salary: circa £74,000 - £84,000
We have an exciting new opportunity for a commercially minded professional with expertise in operational resource leadership and management, business continuity, operational resilience, workflow management to join our growing Wealth & Advice Division. As a Customer Engagement Services Lead, you will provide strategic direction and support to a team of c. 30 colleagues, including a layer of team leaders and one manager, that deliver guidance service and advice lead qualification and referral generation.
A bit about the job:
This role will ensure operational resilience, capacity planning, and performance management across two teams, each with their own team leaders, spread across Norwich, Sheffield and home-based. You will be responsible for customer service experience, business continuity, and effective risk management within your area. Your role will be line manager of the two team leaders and of an additional role, the Coaching & Performance Manager. The role involves:
Key Responsibilities:
Skills and knowledge we’re looking for:
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Take a look
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and
welcome everyone
– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look
here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please an email to Balazs.palcsek@aviva.com
This role will ensure operational resilience, capacity planning, and performance management across two teams, each with their own team leaders, spread across Norwich, Sheffield and home-based. You will be responsible for customer service experience, business continuity, and effective risk management within your area. Your role will be line manager of the two team leaders and of an additional role, the Coaching & Performance Manager. The role involves:
Key Responsibilities:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.