Customer Engagement Specialist at Defense Holdings, Inc.

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Engagement, Communication, Analytical Skills, Organizational Skills, Feedback Tracking, Metric Reporting, Client Satisfaction, Microsoft Office Suite, CRM Systems, Integrity, Attention To Detail, Interpersonal Communication, Adaptability, Initiative

Industry

Public Safety

Description

Defense Holdings, Inc. (DHi) Location: Hybrid (US) Employment Type: Full-Time Department: Client Services / Customer Experience Reports To: Client Services Manager Company Overview Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance. At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions. Position Summary Defense Holdings, Inc. (DHi) is seeking a Customer Engagement Specialist to manage and enhance interactions with clients. The ideal candidate will coordinate engagement initiatives, support customer satisfaction programs, and track client feedback to improve service delivery. This role requires excellent communication, analytical, and organizational skills to support client-focused initiatives. Key ResponsibilitiesClient Engagement Develop and execute client engagement strategies and programs. Serve as a contact point for client inquiries and feedback. Monitor client satisfaction and support continuous improvement efforts. Reporting & Analysis Track engagement metrics and provide reports to management. Analyze client feedback to identify opportunities for service improvement. Assist with client surveys and satisfaction assessments. Administrative Support Maintain records of client interactions and engagement initiatives. Prepare reports, presentations, and communications for leadership. Support onboarding and training for new client accounts. Cross-Functional Collaboration Collaborate with client services, sales, and operations teams to deliver a consistent client experience. Assist in developing processes and strategies to enhance client engagement. Required Qualifications Bachelor’s degree in Business Administration, Communications, or related field. 2–4 years of experience in client engagement, customer service, or account support roles. Proficiency in Microsoft Office Suite and CRM systems. Strong analytical, organizational, and communication skills. Ability to manage confidential client information responsibly. Preferred Qualifications Experience supporting government contracting or defense clients. Familiarity with customer engagement strategies and tools. Core Competencies Integrity & Confidentiality Attention to Detail Analytical Thinking Interpersonal Communication Organizational Skills Adaptability & Initiative Work Environment Professional office environment (or hybrid/remote if applicable). May require occasional travel. Must be eligible to work in the United States. Ability to obtain and maintain security clearance may be required. Compensation & Benefits Defense Holdings, Inc. (DHi) offers a competitive compensation package including: Competitive base salary (commensurate with experience) Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off (PTO) and Holidays Life and Disability Insurance Professional development opportunities Equal Opportunity Employer Statement Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Responsibilities

The specialist will develop and execute client engagement strategies, serving as a primary contact point for client inquiries and feedback while monitoring satisfaction levels. This role also involves tracking engagement metrics, analyzing feedback for service improvements, and maintaining client interaction records.