Customer Engagement Specialist at EDCLUB, INC

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Virtual Presentation Skills, Excel, Word, Google Docs, Telephone Skills, Organization Skills, Independent Work, Team Collaboration

Industry

Education Administration Programs

Description

Description: We’re seeking a Customer Engagement Specialist to join our mission-driven edtech team and empower educators through exceptional support. In this remote role, you’ll work directly with users, classroom teachers, and district administrators, guiding them to succeed with our innovative learning products. You’ll collaborate closely with our team to troubleshoot issues, share user feedback, and continuously enhance the customer experience. This position is primarily remote, with occasional travel to meet customers in person and represent edclub at educational conferences and trade shows. To set you up for success, we provide training on our products and ongoing support from a collaborative team passionate about improving education through technology. Required Skills: -Solid verbal and written communication skills. -Ability to speak with confidence and energy over the phone -Excellent virtual presentation skills -Proficient with Excel, Word, and Google Docs -Telephone skills, fielding calls and requests from customers -Ability to type 50 WPM + -Good organization skills -Ability to work both independently (with direction) and with a team -Bachelor's degree preferred Responsibilities: -Maintain a thorough knowledge of TypingClub and other edclub products. -Provide excellent customer service by answering customer questions over email, tickets, and phone. -Provide a professional and pleasant ordering experience for customers. -Provide support to customers by resolving problems with regard to the product, billing, or taking orders. -Coordinate efforts with other teams and teammates to resolve issues quickly. -Perform root cause analysis for each issue, escalating as necessary. -Document and track issues in the software. -Provide training and documentation for trending issues. -Assist in improving the quality of the software by examining new features and providing feedback. -Update our support help forum with relevant and repeated support topics. -Help with logistics and setup of trade shows. -Attend to high-value customers that are assigned to you. About Company: Edclub develops education technology tools that are effective, customizable, and easy to use. Our flagship product, TypingClub, is the #1 touch typing application used by schools and districts in the United States. Over 10 million users choose TypingClub to learn or improve their typing, and Google recognizes TypingClub as an outstanding learning tool for students of all skill levels and age groups. Benefits and Compensation: Our compensation philosophy is to provide a competitive total compensation package with benefits, professional development, and continued opportunities for advancement within the company as we grow. Health & Wellbeing Free medical, dental, and vision insurance for employees Short-term disability Long-term disability Life Insurance and AD&D Employee Assistance Program focused on mental and emotional wellbeing Retirement 401(K) Safe Harbor Plan Flexibility and Time Off: Generous and flexible paid time off for vacation, sick leave, and bereavement Paid Parental Leave Plan Perks: Top of the line quality IT equipment, support, standing desks, and accessories Travel, parking, and Metro allowance Flexibility and remote work availability Onsite group meals & snacks and yes, a treadmill desk! Casual attire and a stress-free, inclusive work environment On and offsite company events Fun and exciting wins! EEOC EdClub, Inc. is proud to be an Equal Employment Opportunity workplace committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Responsibilities

The Customer Engagement Specialist will maintain a thorough knowledge of TypingClub and other edclub products while providing excellent customer service through various communication channels. They will also coordinate with other teams to resolve issues and assist in improving the quality of the software.