CUSTOMER ENGAGEMENT SPECIALIST – FULL TIME | COLUMBUS, OH | $17.50/HR + WEEKLY BONUSES ($1,000–$1,500/WEEK)

Use your texting skills to drive real results at one of the fastest-growing home remodeling companies in the country!

ABOUT US:

Home Genius Exteriors has grown from $3M to $200M in revenue in just five years—and we’re just getting started. With a goal of becoming nationwide by 2030, we’re building a fast-paced, tech-savvy, high-energy team to help us scale.
We deliver “A Different Experience” for both customers and employees by combining training, development, and a vibrant team culture. This isn’t your average job—it’s a launchpad for long-term growth.

ABOUT THE ROLE:

We’re hiring a Customer Engagement Specialist - (Texting Focused) to manage and respond to high volumes of messages with the goal of setting in-home sales appointments. You’ll be the first point of contact for homeowners expressing interest in our services—similar to a call center rep, but your focus is all through text.

RESPONSIBILITIES:

• Send and respond to outbound/inbound SMS messages with professionalism and clarity
• Set and confirm in-home appointments for our sales consultants
• Use AI tools and CRM platforms to streamline outreach and follow-ups
• Handle objections or questions from homeowners and keep conversations on track
• Communicate clearly with internal teams to ensure seamless scheduling
• Maintain accurate records of leads, outcomes, and performance metrics