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Customer Engagement Specialist- Part Time at Ridgeline Roofing & Restoration LLC
Odenville, Alabama, United States -
Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

35000.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Attention To Detail, Multitasking, Active Listening, Problem Solving, Computer Proficiency, CRM Systems, Google Suite, Data Entry

Industry

Construction

Description
Description Customer Engagement Specialist – Ridgeline Roofing & Restoration “Delivering marketing excellence – one appointment at a time.” The Customer Engagement Specialist is the first impression of our company. They handle both inbound and outbound calls, making sure customers feel heard, supported, and taken care of. This person builds trust quickly, gathers the right information, and schedules appointments in a clear and confident way. We’re looking for someone who communicates well, pays attention to details, and can juggle tasks in a fast-moving environment. Most importantly, they should genuinely enjoy helping people and be able to represent the company with warmth, professionalism, and accuracy on every call. Responsibilities: • Set appointments for inbound callers and ensure they’re connected with the right team • Route warranty claims to the appropriate department • Route billing questions and escalations to the correct internal contacts • Work incoming leads from the marketing team and convert them into scheduled appointments • Provide general customer service support as the role continues to grow and evolve Qualifications: Comfortable handling both inbound and outbound calls Ability to multitask in a fast-paced environment Strong attention to detail and active listening Ability to stay calm, confident, and solution-focused Computer proficiency (CRM systems, Google Suite, basic data entry, excel) Compensation & Benefits: Annual salary: $35,000 Weekends when needed- hours could vary Solid opportunities for growth and advancement Supportive, team-focused work environment Culture centered on integrity, accountability, and collaboration Join Our Team! If you are ready to contribute to a growing organization and play a vital role in driving marketing success, we encourage you to apply today.
Responsibilities
The Customer Engagement Specialist sets appointments for inbound callers and routes warranty claims and billing questions to the appropriate departments. They also work on incoming leads from the marketing team to convert them into scheduled appointments.