Business Unit: Unsecured Lending
Salary Range: £45,600 - £56,000 per annum DOE + benefits
Location: Hybrid with occasional travel to a hub
Contract Type: Permanent

• Supporting the design and execution of targeted customer campaigns that drive engagement, retention, and commercial value across the unsecured lending portfolio.
• Using advanced analytics and segmentation to identify opportunities for growth, optimise pricing strategies, and enhance customer outcomes.
• Applying commercial acumen to ensure strategies deliver measurable financial benefits, including balance growth and margin improvement.
• Collaborating cross-functionally with Marketing, Operations, Digital and Risk teams to ensure campaigns are effective, efficient, compliant and aligned with business objectives.
• Have curious, creative & commercial mindset, ideally with an understanding of Profit & Loss drivers within unsecured lending, including Credit Cards.
• Innovating & developing existing customer relationship management activities, across a range of engagement channels in a data & insight led approach.
• Providing actionable insights and recommendations to senior stakeholders, influencing decision-making through clear, concise communication.
• Representing the team in key governance forums, ensuring strategic alignment and robust challenge where needed.
• Championing a culture of continuous improvement and customer-centric thinking within the team and wider business.