Customer Engineer at Applied Materials

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Preventative Maintenance, Quality Repairs, Technical Problem Diagnosis, Communication Skills, Safety Procedures, Diagnostic Techniques, Circuit Diagrams, Escalation Plan Execution, Knowledge Management Systems, Process Identification, Systemic Issue Resolution, Project Execution, Technical Issue Support, Assistance to Senior Engineers, Checklists and Procedures

Industry

Semiconductor Manufacturing

Description

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted . Assists senior engineers as needed. Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. Strives to perform BKM's. Uses knowledge management systems. Follows all IP guidelines. Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime. Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains). Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value. Any other duties assigned by manager. Has established skills to perform a range of day-to-day activities. Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline. Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Has no supervisory responsibilities; manages own workload. Uses communication skills to exchange information.

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Responsibilities

The Customer Engineer performs standard service activities and assists in resolving technical issues while ensuring customer satisfaction. They also participate in escalation calls and assist senior engineers as needed.