Customer Engineer at CUMMINGS INC

Scoresby, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Specification Management, Change Control, Root Cause Analysis, Technical Liaison, Physical Testing, GD&T, AutoCAD, CREO, Inventor, FTA, FMEA, 8D's, Six Sigma, 5 Why's, Equipment Design, Validation

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Customer Engineer to join our team in Scoresby, Melbourne. This entry level/early career professional, dual customer/product focused position is focused on management of product specifications and configurations for On Highway product. The role will serve as a technical liaison between the engineering team, OEM customers and key internal stakeholders including sales, marketing, local and global production. This role will also involve supporting installation quality through application of product knowledge and validation of performance to Cummins requirements through physical testing. In this role, you will make an impact in the following ways: * Managing product specifications and change control, communicating as required with key stakeholders. * Building and maintaining strong working relationships with external customer and internal cross functional stakeholders * Taking ownership of problem resolution and documenting outcomes with guidance from more experienced team members * Working closely with Quality and Manufacturing teams to address product issues, drive root cause analysis, and support implementation of corrective actions * Utilising proprietary engineering tools such as Advisor, Cummins OnLine Specifications (COLS), and Global Customer Engineering (GCE) to support decision-making and process efficiency * Applying product, application, and market knowledge to support OEM product selection and equipment design * Investigating integration and installation issues, understand root causes, and recommending appropriate actions * Collaborating with Subject Matter Experts (SMEs) and Value Package Introduction (VPI) teams to gather input and align technical solutions * Acting as a customer and market advocate within Cummins during new product development programs, design reviews, and product change processes by translating customer needs into clear functional requirements * Supporting installation quality by validating prototype machine performance and ensuring compliance with Cummins requirements * Executing established work processes independently while continuously developing technical and product knowledge * Contributing to continuous improvement of systems and processes * Actively contributing to team objectives, exhibiting influence within the team and demonstrating ongoing development in key competency areas critical to role success Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Manage product specifications and configurations for On Highway products while serving as a technical liaison between engineering, OEM customers, and internal stakeholders. Support installation quality through physical testing, validation of performance, and driving root cause analysis for product issues.