Customer Engineer at digitalbakery GmbH

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Building, Debugging, Deploying Production Systems, Communication, Ownership, Shipping Code, Technical Expertise, Integration, Problem Solving, Collaboration, Customer Engagement, AI, Data Pipelines, APIs, Internal Tools, Production Impact

Industry

Market Research

Description

Role We're looking for an engineer to ensure Pace works for our largest customers. You'll work directly with enterprise customers to build solutions to their most pressing problems – shipping integrations, features, and fixes that unblock deployments and drive production impact. Our product is deeply embedded in mission-critical insurance workflows, and you'll own ensuring Pace delivers. What this looks like: Ship features, integrations, and solutions in our codebase to address customer requirements Build and maintain integrations that connect to customer systems (APIs, data pipelines, internal tools) Debug and resolve complex issues across our AI agents, customer environments, and third-party systems Partner with Forward Deployed Engineers to ensure smooth transitions from POC to production Collaborate with core engineering to surface product gaps and ship improvements upstream Develop deep technical expertise on our platform to serve as a trusted resource for customers You’re a great fit if you: Are a strong engineer who can build, debug, and deploy production systems Thrive in ambiguous environments where customer problems don’t come pre-scoped Communicate clearly with both technical teams and customer stakeholders Take ownership of outcomes, not deliverables Want to ship constantly and see your code running at enterprise scale Can hold context across multiple customers and codebases without losing quality Our Team We’re building a small, talent-dense team with a few defining traits: Integrity: We care about working with good people who want to create a massive impact in the world. Our team aims to do the best work of their careers, knowing that it will take time and focus to build something enduring. Ambition: We’re building a category-defining company: an AI-native operations layer that brings outsourced work back in-house for insurers – and eventually other service-heavy industries. We’re looking for people who want real ownership, an exceptional bar, and the chance to build something generational. At Pace, teammates grow into leaders. That can mean becoming a world-class IC, owning a product or business line, or leading teams. Whichever your path, we’ll support your growth at Pace, and beyond. We're a

Responsibilities

The Customer Engineer will work directly with enterprise customers to build solutions that address their pressing problems, including shipping integrations and features. They will also debug complex issues and collaborate with engineering teams to improve the product.