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Customer Engineer Manager at Applied Materials
, , Singapore -
Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Financial Forecasting, Operational Management, Customer Satisfaction, Employee Satisfaction, Safety Practices, Inventory Management, Service Agreements, Warranty Management, Cost Management, Team Management, Resource Allocation, Influencing Skills, Business Planning, Start Up Management, RMA Procedures, Performance Management

Industry

Semiconductor Manufacturing

Description
1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Manages systems start up and warranty cost under reserve. Ensures customer satisfaction with Company service and system performance. Ensures employee satisfaction through: Ensures the appropriate safety practices among customer engineers. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions Guided by business unit, department or sub-functional business plans Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families Applies in-depth understanding of how own discipline integrates within the segment/function Manages multiple related teams, sets organizational priorities and allocates resources Influences others internally and externally, including senior management

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Responsibilities
The Customer Engineer Manager is responsible for forecasting financial, manpower, and operational requirements for key businesses and ensuring customer satisfaction with company service and system performance. They also manage start-ups, local inventories, and warranty costs while ensuring safety practices among customer engineers.